Deleting and reinstalling email

dennis218 Said:

"Deleting and reinstalling email: Thanks for the reply, but unfortunately, I can’t follow your advice. As I said, I deleted app, so it is no longer showing up on my iPhone. If I click on the mail icon, I get a list of email providers to chose from (I get the same list if I tap “add account”under Settings). The instant I tap on Outlook.com in that list[...]"

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Try Other:

1. Go to: Settings
2. Tap: Passwords & App Passwords
3. Tap: Add Account
4. Tap: Other
5. Use the App Password for the password.

"How can I mark something as “read” when it doesn’t seem to exist? The email icon has a “1” on it, and when I open the icon, at the bottom it tells me there is one unread message. I can’t find an unread message."

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Try the Following:

A. Finding the Message:

View the Mailbox to which this pertains.

B. Visit outlook.com

Log on to outlook.com, and see what this is. Consider performing this on a computer, as it would be more user friendly doing so.

C. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart. Go Here: Force Restart iPhone - Apple Support

dennis218 Said:

"Deleting and reinstalling email: My iPhone 6 told me it could not delete two emails. In the past, I solved this problem by deleting and reinstalling the email account, so I just did that. Now I cannot reinstall the Outlook account (actually a hotmail account). When I tap 'Outlook' to reinstall it, before anything else happens, I get a message saying it is unable to verify account information.[...]"

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Using Microsoft Outlook?:

Try a new App Password. While in Hotmail...

1. Go To: User Name: (Top-Right)
2. Click: View Account (Second Option Down)
3. Click: Security (third tap in from top-left)
4. Click: More security options (Far-Right)
5. Click: App passwords (Third Pane Down)
6. Create: a new app password
7. Click: Done button

Use the app password provided for a synchronized app

Note:

You might need to chat with Microsoft about this. So, Go Here: Contact Us - Virtual Agent - Microsoft Support

dennis218 Said:

"Deleting and reinstalling email: Okay. I did that, and it reinstalled the hotmail account for me. The only problem now is that it tells me I have an unread email, but I don’t! But you have helped me fix my original problem. At least I can get my email on my phone now😊. Thank you for your help."

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You are welcome.

Mark it as "Read". That should fix it.

dennis218 Said:

"Bottom line is that it is still stuffed. Tried your suggestions, including the forced start, but nothing worked. I tried “reset all settings” but that did nothing either.[...]"

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You are welcome.

One last thought: Ask on Microsoft Community Forums: https://answers.microsoft.com/

You are welcome. Let us know how it ends up working out.