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Level 1

4 points

iPhone 6+ problems adding email account

Software version 12.5.5, all updates installed.

Email account via Outlook.com was working until a couple of days ago, it kept asking me for a password.

I tried to update the password, but there was some verification error. So I decided to delete the account and re-add it.

Here's my steps to re-add, selected the following:

Settings

Passwords & accounts

Add Account

outlook.com

Message appears

" Outlook Account

Unable to verify account information OK"

I didn't enter any information,

When I press OK

Then it displays Mail, contact, Calendars, Reminders with NO information and Cancel or Save.

Any ideas?

iPhone 6 Plus, iOS 12

Posted on Aug 3, 2022 6:39 PM

Best reply

Community+ 2024

Level 10

411,052 points

Posted on Aug 4, 2022 12:45 AM

After you turn on two-step verification or set up the Authenticator app, you may run into issues if you use apps or older devices (like Windows Phone 8 and Xbox 360) that don't support two-step verification. Using app passwords with apps that don't support two-step ...

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