User profile for user: Amandamarsh35
Amandamarsh35 Author
User level: Level 1
5 points

Contacts not available

My new iPhone (refurbished) is not allowing me to ring some of my contacts ( those that have iPhones). It says ‘unavailable). Yet if I type their number in manually it then works. The number in contacts is right. I’m in a poor WiFi area. Is that the reason? I don’t understand??

iPhone 8 Plus

Posted on Sep 26, 2021 3:19 AM

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User profile for user: hercules-king
hercules-king
User level: Level 4
1,639 points

Posted on Sep 26, 2021 3:22 AM

Hi


there are a couple of reasons for this


  1. Your region on the iPhone is incorrect (Go to settings > general > region and make sure it is correct)
  2. You don't have dial assist on (Settings > phone > dial assist, while here also check your number is correct


It is always a good idea to make sure you are up to date when having issues also

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User profile for user: hercules-king
hercules-king
User level: Level 4
1,639 points

Sep 26, 2021 3:22 AM in response to Amandamarsh35

Hi


there are a couple of reasons for this


  1. Your region on the iPhone is incorrect (Go to settings > general > region and make sure it is correct)
  2. You don't have dial assist on (Settings > phone > dial assist, while here also check your number is correct


It is always a good idea to make sure you are up to date when having issues also

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Contacts not available

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