Inflight streaming not working on American Airlines.

I did a chat with Viasat as they are the provider of Inflight Entertainment for American Airlines. If your IOS version is 15.0 or above the inflight entertainment will not work. The chat rep said they were told that when Apple does the 15.1 update they hope it is fixed. Come on Apple!

I had the same issue twice this week in cross country flights. I type this while on the current fight. One of the flight attendants said that Apple devices have been having issues connecting to aainflight.com entertainment in Safari or Chrome. ALL apple devices. We can open the website but then not stream the movies through the Viasat location. This is definitely an issue between Apple and how Viasat works on iOS devices.

Djjerzeyjeff wrote:

In an effort to help Apple/AA troubleshoot,

Except posting in this user-to-user forum will not help either Apple or AA troubleshoot anything, as neither reads the forum for insight into issues. Use the Get Support link at the top of this page to discuss the issue with Apple; they might contact AA if they suspect an app problem. And the more users who contact apple the better.

Hi Noolah2, 

Thank you for using the Apple Support Communities. 

We understand that you’re iPhone and iPad are having issues streaming while connected to a Wi-Fi network and we’re happy to help! 

If your iPhone and iPad is having a problem while connected to a Wi-Fi network, then you should follow the steps found in the Apple Support articles below: 

• If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
• Resolve Wi-Fi and Bluetooth issues caused by wireless interference
• Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues

If the American Airlines app on your iPhone and iPad is still not working as expected, then follow these steps: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

We hope this helps.

Take care.

I was at a local medical office today and saw a sign posted that video appointments through their medical app no longer worked since the 15.1 update and that Apple knew of the problem and it would be fixed in 15.2. Sounds like a similar issue to the plane issue. Apple needs to lite a fire and get the next update pushed out. Thanks

Can confirm this issue. My updated iPad would not work. If I reset everything, it would log in but stop before playing show and show no internet connection. My non updated iPhone did well, although occasional can’t play live shows popped up, but if I chose another show it did work. This was on Dec 12. Wish I had known the problem as my iPhone updated when plugged in last night.

No, it is definitely a defective AA app, or you don’t have the latest version of the AA app. My United app works perfectly. If it was an Apple problem no airline apps would work.

This must be an iOS 15 issue. I had the same issue with my iPhone on v15. My iPad on iOS 14 was able to play movies.

I have the same issue. Flight from Vegas to Charlotte, than from Charlotte to Palm Beach same story. I tried my ipad Pro and my phone, also used different browsers like Chrome and same issue. After the add the movie just do not starting. Around me people with Android phones had no issue to use the inflight entertainment.

I just flew on AA this week and experienced the same issue except with a twist. My work phone, and iPhone Xr running IOS 15.1, worked flawlessly in playing all content. My personal phone, an iPhone 13 Pro Max also running IOS 15.1, had the same symptoms as others where the ads play but movies or TV don't play.

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I agree with you. We just landed. My husband has not yet updated to ios15 but my daughter and I have. Ours would not load but his was fine. I’m hoping an update comes soon!

I have same problem with my iPad. No problem with my android phone. No solutions are available. I think the answer is to switch to android tablet.

Please people, know what you are talking about if you want to help. I’ll pay someone $200 so this doesn’t happen again.

you go to the app, it asks you to sign on to the designated WiFi, you are prompted to aainflight .com.

lawrence finch I appreciate your input I really do, but look back through the thread, safari vs chrome is not an app issue. Those are web browsers, My seat neighbors had an android and no issue, the other had an iPhone, and issue.

Buy a plane ticket today and put your money where your mouth is. I’d love to YouTube this live if you want to keep spouting lies.

the app will prompt you to aainfllight.com - that’s not an “app” when it clearly opens n a “web browser”

please be post a ticket if the last time you were in a plane, because your data while well intended has nothing to do with today.

No - the app was updated today. So unless the App Store has an older version…

By the way, live TV works. It is the movies and TV shows that don’t load.