iPhone 7 Diagnostics Problem (apple logo)

Iphone 7 is stuck on diagnostics screen

Hi, my iphone 7 is stuck on the diagnostics screen and the only option given is to exit diagnostics. When I touch that blue 'exit diagnostics' tab my phone then goes to the white screen with the black apple logo. My phone is full and hasn't been backed up in a while. I was trying to delete photos and videos to make space but it would not allow me to delete anything so I powered it off but then I got the white screen with the black apple logo. I was then able to get to diagnosics but am now stuck on that. And on my MacBook it says when trying to connect it “Value is missing”I really don't want to lose any of my stuff. HELP!!!




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iPhone 7

Posted on Sep 26, 2021 10:51 PM

Question marked as Top-ranking reply

Posted on Sep 27, 2021 4:55 AM

Hello,

1) Start here: If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

2) When connecting to your computer, see this: If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

3) If you get it going, immediately try to free up local storage space: How to check the storage on your iPhone, iPad, and iPod touch

4) Note: when deleting photos and videos, they must also be deleted from album "Recently Deleted" to truly free up space

5) Perform a backup: How to back up your iPhone, iPad, and iPod touch

Good luck.


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1 reply
Question marked as Top-ranking reply

Sep 27, 2021 4:55 AM in response to Community User

Hello,

1) Start here: If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

2) When connecting to your computer, see this: If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

3) If you get it going, immediately try to free up local storage space: How to check the storage on your iPhone, iPad, and iPod touch

4) Note: when deleting photos and videos, they must also be deleted from album "Recently Deleted" to truly free up space

5) Perform a backup: How to back up your iPhone, iPad, and iPod touch

Good luck.


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iPhone 7 Diagnostics Problem (apple logo)

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