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otterlady Author

Level 1

8 points

After installing ios 15, my iPhone X won't play certain videos

After the new update, I am unable to play videos which are provided by the myracehorse app. I have audio but only a black screen. Any ideas how to fix this?

iPhone X

Posted on Sep 27, 2021 9:25 AM

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1 reply

Sep 28, 2021 9:56 AM in response to otterlady

Hello otterlady,

Thank you for participating in the Apple Support Communities! We understand that videos play with audio and no video in a third-party app after updating iOS. You've come to the right place for help.

Is this issue occurring only in the third-party app? Can you view videos properly in other apps or websites? If it's occurring only with this specific app, start with the steps here:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Take care.

After installing ios 15, my iPhone X won't play certain videos

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