Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch

Hello,

i just bought an Apple Watch for my Girlfriend and she can’t connect to the device because it says that is already an account connected. It’s weird because is a new apple watch,no one has used it before.

What can we do?

Posted on Sep 27, 2021 10:59 AM

Reply
Question marked as Best reply

Posted on Sep 27, 2021 11:39 AM

MilitaruSebastian wrote:

Can I not restore it?

Not without the password to the account it's connected to already. And why would you want to keep a used device if you paid for a new one?

4 replies

Apple Watch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.