Audio Issues with FaceTime

My wife had the same problem with her new iPhone 13 Pro. Technician at the Apple store solved the problem as follows:

1. Open settings and scroll down to Accessibility.
2. choose Accessibility and scroll to Audio/Visual
3. Select Audio/Visual. Confirm that Mono Audio is off and Balance is in the center position.

This resolved the problem.

I had this problem with my wife’s 13 Pro Max, the other person on FaceTime could not hear her. With FaceTime open I swiped down the control center and there is a new FaceTime microphone setting. I clicked on it and changed to voice isolation and the problem went away.

1. Open settings and scroll down to Accessibility.
2. choose Accessibility and scroll to Audio/Visual
3. Select Audio/Visual. Confirm that Mono Audio is off and Balance is in the center position.

This resolved the problem.

Also when you set your phone so that your other Apple devices can also receive calls it causes a screen to appear that forces you to select options rather than to default to phone speaker.

I had the same problem with my new iPhone 13 Pro Max and I’ve got the solution at the Apple Store today.

1) Go to Settings and scroll down to Sounds & Haptics.

2) Choose Headphone Safety under Headphone Audio.

3) Turn off Reduce Loud Sounds

4) That’s it!

This solved my problem. I hope, it helps. Let me know.

I have kind of the same issue on FaceTime, I cannot adjust volume so it will start at full blast or nothing at all. Not a permanent fix, but I did figure out that if you are on a FT call, and go to an app that plays videos like Tiktok and adjust volume in app while FaceTime is minimized and it will also adjust call volume.

Yes I think your are close. To repeat, if you have volume problems on FaceTime just go to Settings - Accessibility -Audio/Visual - and adjust the Slider Bar to the center.

Hi Annie11, please

1. Open settings and scroll down to Accessibility.
2. choose Accessibility and scroll to Audio/Visual
3. Select Audio/Visual. Confirm that Mono Audio is off and Balance is in the center position.

This resolved the problem

same issue. With any video call the volume is SO low. YouTube or other streaming services the volume is like a Bluetooth speaker, so the hardware is right there: tried everything including full reset and setup as new phone. Miss my xs max where the FT volume was perfect.

Hey there, neiman02!

We appreciate you reaching out on Apple Support Communities. From our understanding, you’re unable to hear others properly when using FaceTime. We definitely can understand your concern about not being able to hear friends and family. We’d love to assist.

While the following articles aren’t specific to what you’re experiencing, they have some great general troubleshooting steps:

• If the microphones on your iPhone aren't working - Apple Support
• If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

Cheers!

I have had the same problem since I upgraded from my Iphone pro max . I called apple and they are just having me record my screen over and over again. I had to call different people and what not . Weird thing is when I would use what’s app video it would work . Everyone else can hear me but I cannot with FaceTime . I have done many hours on the phone with apple . About the new iPhone 13 pro max has caused me so many issues I stopped paying for my phone bill . I used to have video calls from my doctors and they could not hear me back in mid October and we were using different platforms but in November I had 2 calls on the phone with my doctors office using video call time they could actually hear me so I think they’re going to fix- they had told me I was the only one that had this issue . I still try to FaceTime but it’s still doesn’t work .

I am having the same issue. I can hear others on facetime, but they can barely hear me. They say it cuts in and out, even if I am on good wifi. Tested my mic on memos, and it worked fine. If I use headphone, people seem to be able to hear me. I don't know how to fix the issue.

Tried this Mono Audio was off Balance was all the way to the right. Put it in the centre position, tried FaceTime again still couldn’t hear. Used WhatsApp perfect so something is wrong with Tree settings

I’m having the same issues with the iPhone 13 only able to use voice isolation but the other person hears static when I’m speaking, tried restarting it playing with volume nothing works.