Audio Issues with FaceTime

Hi,

I just posted a solution to the FaceTime audio problem you described. Scroll through the thread for details.

TM95120

So disappointing to see that this is happening to so many people (including myself). One of the main ways of communication I use on the iPhone is via FaceTime, so it’s upsetting seeing how I can no longer have comfortable conversations due to the low volume. Hoping Apple addresses this soon.

1. Open settings and scroll down to Accessibility.
2. choose Accessibility and scroll to Audio/Visual
3. Select Audio/Visual. Confirm that Mono Audio is off and Balance is in the center position.

This resolved the problem.

Also when you set your phone so that your other Apple devices can also receive calls it causes a screen to appear that forces you to select options rather than to default to phone speaker.

My wife had the same problem with her new iPhone 13 Pro. Technician at the Apple store solved the problem as follows:

1. Open settings and scroll down to Accessibility.
2. choose Accessibility and scroll to Audio/Visual
3. Select Audio/Visual. Confirm that Mono Audio is off and Balance is in the center position.

This resolved the problem.

I had this problem with my wife’s 13 Pro Max, the other person on FaceTime could not hear her. With FaceTime open I swiped down the control center and there is a new FaceTime microphone setting. I clicked on it and changed to voice isolation and the problem went away.

Hi Annie11, please

1. Open settings and scroll down to Accessibility.
2. choose Accessibility and scroll to Audio/Visual
3. Select Audio/Visual. Confirm that Mono Audio is off and Balance is in the center position.

This resolved the problem

Hey there, neiman02!

We appreciate you reaching out on Apple Support Communities. From our understanding, you’re unable to hear others properly when using FaceTime. We definitely can understand your concern about not being able to hear friends and family. We’d love to assist.

While the following articles aren’t specific to what you’re experiencing, they have some great general troubleshooting steps:

• If the microphones on your iPhone aren't working - Apple Support
• If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

Cheers!

I have tried all the steps also and had no luck. I went in to apple and was there for hrs with them to tell me it could be my lens protector. That was a shot in the dark and a way to get me out because I told them I had just got the lens protector the day prior and it was doing since day one. I have ran through all my settings and can’t find the fix.

I am having the same issue. I can hear others on facetime, but they can barely hear me. They say it cuts in and out, even if I am on good wifi. Tested my mic on memos, and it worked fine. If I use headphone, people seem to be able to hear me. I don't know how to fix the issue.

I have had the same problem since I upgraded from my Iphone pro max . I called apple and they are just having me record my screen over and over again. I had to call different people and what not . Weird thing is when I would use what’s app video it would work . Everyone else can hear me but I cannot with FaceTime . I have done many hours on the phone with apple . About the new iPhone 13 pro max has caused me so many issues I stopped paying for my phone bill . I used to have video calls from my doctors and they could not hear me back in mid October and we were using different platforms but in November I had 2 calls on the phone with my doctors office using video call time they could actually hear me so I think they’re going to fix- they had told me I was the only one that had this issue . I still try to FaceTime but it’s still doesn’t work .

same issue. With any video call the volume is SO low. YouTube or other streaming services the volume is like a Bluetooth speaker, so the hardware is right there: tried everything including full reset and setup as new phone. Miss my xs max where the FT volume was perfect.

I’m also having the same problem with a brand new iPhone 13 pro max and the speaker balance issue did not solve it. The speaker is very loud when streaming video or during a regular call. Very frustrating.

Same thing happened to me at Verizon. The rep acted as if he never heard of this problem and even when i mentioned that several people that I know is having the same issue along with a blog full of people. He says yeah well that’s maybe 100 out of Thousands so I won’t say everyone. Ok smart ***…too many people who are having an issue with an expensive brand new phone. Fix it

Tried this Mono Audio was off Balance was all the way to the right. Put it in the centre position, tried FaceTime again still couldn’t hear. Used WhatsApp perfect so something is wrong with Tree settings

I had the same issue. I used to mainly use FaceTime upgraded phone now it hardly works. Constantly cuts out. The lady at the Genius Bar said ‘what exactly do you want from me today’, I told her ‘just to have my new phone not work worse than the old model. There was nothing they could do. :(