iOS 15 Podcasts app - Up Next gone screwy

NB: I listen to a lot of podcasts.


Since updating to iOS 15, the Up Next queue is not working correctly. So I add all the upcoming episodes I plan to listen to from various different casts to Up Next in that order. But later I find most of those episodes have disappeared from Up Next -- only a single podcast's episodes remain. What's more, those episodes don't have the handle that allows you to re-order them, as when you add them to the queue manually.


I tried unsubscribing from that one podcast and deleting all its episodes, then re-subscribing. Unfortunately the same thing happened. I experimented with a different podcast app but didn't like its lack of features, and I don't want to spend days or even weeks working out which app I prefer. (My favourite Android app, Podcast Addict, unfortunately isn't available on iOS.)


It's quite inconvenient to have the queue obliterated for no reason, needless to say. My preferred order is to listen to each podcast episode in the order they came out, oldest to newest. Would it make a difference if I let the program just plow through playing all of the episodes of that one podcast? Will I have to give up on Up Next and just start playing each episode manually? Is this a known bug that will be fixed in the next release? Any input appreciated.


iPhone XS Max

Posted on Sep 28, 2021 5:45 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2021 6:02 AM

Ok so I have been down and back with Support since the release of iOS 15 (contacted them day of release and been in contact since) and here's what we've found. If you ignore the message, PLEASE READ THE LAST TWO PARAGRAPHS. It's a call to action that needs to be done so Apple will prioritize this issue.


When the podcast app is force closed or is booted from the RAM (timed out due to not being used), the Playing Next queue mysteriously disappears. I use the word "disappears" because it's not technically gone. If you try to play a new podcast episode, it'll ask you if you want to resume with your queue after finishing the episode or clear the queue. That's because the queue still "exists".


So the podcast app timed out for the millionth time and your queue is gone again. Pick some random podcast episode and add it to the queue (either play next or play last, really doesn't matter) and boom, your queue with everything that you added to it previously will reappear. Every time this happens to me, I just add a random episode as "play next" and then go into the queue and delete it (I add a TON of episodes in advanced so this still saves me a ton of time).


The other weird thing about this is when doing the above trick to get the queue to reappear, if this is the first time you did it since that current episode has been playing, it will appear as a duplicate in the queue (like if you're listening to X episode 48 and it times out, you get the queue to reappear, and X episode 48 will show as the next show to play in the queue even though you're listening to it right now). Dunno why that happens but just be aware and delete it when it reappears in the queue. It's always next or second if you added a show to play next in the queue so it's easy to find and isn't hidden.


Support sent it to engineers and they pushed back saying they no longer work on Apple Podcast app. If you report the issue to Apple Support, NOTHING CAN HAPPEN. For everyone who is suffering from this issue (should be everyone), you have only two ways to report the issue that will actually be heard for it to be worked on. The first way is in the podcast app, go to any show or episode of a show, tap the three dots, then tap on "report a concern." Feedback type is "Broken Feature" and for "Broken Feature" I put other (seeing as the issue is the "Playing Next" queue, not the "Listen Now") and report it there. The second way is to go to the website on a browser (Apple's site /feedback) and under services, select Apple Podcast. It'll take you to the same place the app takes you. Make sure to use feedback type "Broken Feature"


The support agent made it clear they have no way to report the issue as their teams don't work on the Apple Podcast App anymore so everyone please report the issue using the method above. This is the only way they'll listen and actually prioritize/work on this issue. Also this will be where you report Apple Podcast issues in the future.

Similar questions

189 replies

Nov 14, 2021 10:26 PM in response to Lorne Beaton

Me too (like thousands of others 😖). Playing Next queue is frequently deleted - sometimes within minutes. 😡

I also find that my current episode gets added to the top of the queue. Doesn’t sound like a big deal, but when you’re on a motorbike with the phone connected to the helmet intercom and the episode you just finished starts playing again, it’s really frustrating!

Queue deletion is not as bad now I’ve upgraded to iOS 15.1 but it’s still happening with depressing frequency. 😥

Nov 20, 2021 1:02 PM in response to kittieflyn

I don't think anyone from Apple has acknowledged. I just spent some time on chat with Apple support. They recommended leaving feedback here: https://www.apple.com/feedback/ under the Podcasts app. I haven't done that yet - had to update from 15.1 to 15.1.1 so now I'll wait to duplicate the issue in 15.1.1before leaving feedback. (But I'm not expecting the update to fix the issue.)

Dec 1, 2021 1:24 PM in response to Lorne Beaton

Same here I’ve had loads for problems since the update! Losing all my up nexts, replaying the same episodes, deciding if I’m half way through an episode that it’s going to play something else at random because I paused it. It’s driving me mad!! I’m thinking of just finding another app to use now as it’s annoying when I’m driving!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 15 Podcasts app - Up Next gone screwy

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.