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Unable to create new iTunes account

After jumping through a bunch of hoops I have iTunes version 12.12.11 installed on Windows 10 and after logging in with my applied and credentials I am presented with a screen where I need to agree to the Apple Media Services Terms and Conditions. It says that by clicking Continue I acknowledge that I agree.


Upon clicking on the Continue button I am immediately presented with a message "You must agree to the Apple Media Services Terms and Conditions to continue." I see no other buttons or way to continue beyond this point.

Windows, Windows 10

Posted on Sep 28, 2021 12:49 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2021 11:31 AM

Hi SnickZ,


The problem has nothing to do with creating an AppleID. This is something I already had. Restarting the PC, uninstalling and re-installing the Windows application, even praying to the computer gods failed to make any difference.


The problem is clearly something broken/missing within the Windows iTunes application. While it presents the terms to read there is absolutely no way to successfully agree to those terms. Click Continue to continue simply presents a message "You must agree to the Apple Media Services Terms and Conditions to continue."


I was however able to work around the issue thanks to a response in one of the many other similar threads I found after making my original post. The solution was to install the Apple Music app on my Android based phone and when activating it with my AppleID to agree to the terms. This actually does provide a way to agree to the terms, unlike the Windows iTunes application. Once I agreed to the terms and returned to the Windows iTunes application everything was fine.


I have since uninstalled iTunes from Windows as I have no need or desire to use that application. This entire step was forced when trying to activate an AppleTV trial subscription. A choice I am also re-considering after wasting the better part of a day trying to activate the account.

3 replies
Question marked as Top-ranking reply

Sep 29, 2021 11:31 AM in response to SnickZ.

Hi SnickZ,


The problem has nothing to do with creating an AppleID. This is something I already had. Restarting the PC, uninstalling and re-installing the Windows application, even praying to the computer gods failed to make any difference.


The problem is clearly something broken/missing within the Windows iTunes application. While it presents the terms to read there is absolutely no way to successfully agree to those terms. Click Continue to continue simply presents a message "You must agree to the Apple Media Services Terms and Conditions to continue."


I was however able to work around the issue thanks to a response in one of the many other similar threads I found after making my original post. The solution was to install the Apple Music app on my Android based phone and when activating it with my AppleID to agree to the terms. This actually does provide a way to agree to the terms, unlike the Windows iTunes application. Once I agreed to the terms and returned to the Windows iTunes application everything was fine.


I have since uninstalled iTunes from Windows as I have no need or desire to use that application. This entire step was forced when trying to activate an AppleTV trial subscription. A choice I am also re-considering after wasting the better part of a day trying to activate the account.

Sep 29, 2021 10:47 AM in response to taschultz65

Howdy taschultz65,


It sounds like you are having issues creating an Apple ID on your Windows computer. We know how important having a working Apple ID is for you, and we will help get you to the right place to find a resolution.


Have you tried a normal restart of your computer? This simple step can often resolve issues like this. If still unable to create, are you able to try using another device or computer? This will help let us know if it's your computer or not.

 

All the best!

Unable to create new iTunes account

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