HomeKit Thread Devices 'Updating'

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HomeKit Thread Devices 'Updating'

Hi,

I am running a mixture of Philips Hue and Nanoleaf Essentials bulbs & light strips in my home, with the Nanoleaf bulbs connected using Thread (I have two HomePod Minis and two of the latest Apple TV 4ks). When I open the Home app, all the Hue bulbs show their status straight away, but all the Nanoleaf bulbs show 'Updating' for various lengths of time - sometimes barely a second, other times quite a few seconds. Using Siri to control the Nanoleaf bulbs results in the bulb not responding at all, or there being a significant delay.

Has anyone else seen this behaviour, or know of a solution? I thought Thread was meant to be ultra responsive, but am seriously considering replacing them with Hue devices.

I also have an Eve Weather device, which is also connected via Thread, and this does not appear to have any issues responding with information straight away.

Posted on Sep 28, 2021 3:39 PM

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Answer 1

Sep 29, 2021 11:55 AM in response to gogomilo77

Hi gogomilo77,

We'd like to help guide you in the best direction for helping you find a solution. We recommend starting with making sure the network has the Recommended settings for Wi-Fi routers and access points. If the issue remains, we suggest making sure your devices are up to date, and lastly removing the devices, and setting them back up. Let us know if this helps.

Thank you for using Apple Support Communities.

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Answer 2

Oct 2, 2021 8:28 PM in response to gogomilo77

Same issue for the past week. I can control Nanoleaf A19s from the Homekit app, but trying to using Siri is like literally talking to a wall. It seems to only be an issue when using Siri via any HomePod.

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Answer 3

Oct 25, 2021 9:44 AM in response to ChevyBronson09

Same issue here. I paid a premium for all this stuff and now it seems to barely work most of the time.

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HomeKit Thread Devices 'Updating'

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