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User profile for user: carliealeighaa
carliealeighaa Author
User level: Level 1
4 points

i just bought a Iphone xr and it asked me to update to IOS 15 and it wont get passed the install now screen been stuck with a loading circle cant do anything with it . been like this for more than 30 minutes

bought a Iphone xr and it asked me to update to IOS 15 and it wont get passed the install now screen been stuck with a loading circle cant do anything with it . been like this for more than 30 minutes

Posted on Sep 28, 2021 5:49 PM

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User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
211,610 points

Posted on Sep 28, 2021 6:22 PM

To update all of these requirements must be met:

  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


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User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
211,610 points

Sep 28, 2021 6:22 PM in response to carliealeighaa

To update all of these requirements must be met:

  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


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i just bought a Iphone xr and it asked me to update to IOS 15 and it wont get passed the install now screen been stuck with a loading circle cant do anything with it . been like this for more than 30 minutes

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