Can not receive cellular sms

Hi!

so, I switched to iPhone from Android this week, two days ago. I have an iPhone 13 with iOS 15. The problem is that I don’t receive text messages from a few of my friends and one of my sons. Other text messages comes through fine. I called my cellular operator (Telia, Sweden) and they made a thorough research into this and saw that the sms was sent and delivered but it’s like the phone don’t accept them, they said. They pushed new settings and all and told me to take it with Apple - so I did get Apple support that scanned my phone (awesome!!) and of course they said it’s my cellular network that is the problem.


so, after some research I found out that some numbers need the international prefix and instead of just using the 0760 it should look like +46 (0)760 so I changed my number in the phone to this, and I changed my sons number but it still doesn’t work.


he has never had an iPhone or IMessage activated and it doesn’t help to de-activate iMessage and FaceTime and restart the phone. The problem still exists. We are in the same carrier network.


the fun part is that if I pop the sim-card into my old phone, it works. All messages received. But not on the iPhone. I can send him cellular sms and he can read them, well, all of them can, and when they reply it says “Sent, Delivered” but I get nothing.


please advice.


kindest regards

Martin

iPhone 13, iOS 15

Posted on Sep 28, 2021 11:51 PM

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Oct 2, 2021 10:54 PM in response to Northrol

It is solved by some “reverse engineering”:


When I searched the web for this problem I found a lot of Android users not getting text messages bc Apple's iMessage was still activated and Apple offers ways to deactivate it without even having an iPhone (I love this!) so I was thinking that maybe it has something to do with Google Messages Chat-function that is supposed to be like iMessages but are nothing like it at all. I knew I had it activated on my Android phone and luckily for me I hadn’t reset my old Android device yet bc when I started it - without a SIM card in it - every missing SMS appeared in the Google Messages app! I de-activated it - and the problem is solved.


If you have ANY problem regarding sending or receiving cellular text sms or mms on your iPhone when switching from Android, be sure to see to it that the Chat function in the Google Messages application is de-activated. There is no other way to de-activate this than on the phone where you used it or on any other Android device if you insert your SIM-card and activate the Google Messages Chat-function and then turn it of again.


/Martin

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Can not receive cellular sms

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