MacAir (2014) upgrade & internet connection problem

There are factors like poor Wifi connection, slow wifi connection, too many other people downloading at the same time and Apple Severs are overloaded.

Software on the computer interfering with the download process including Anti Virus Software.

Running behind a VPN.

If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer.

Best Results are via Ethernet Cable to Router

Welcome and thank you too.

Below worth considering Before the attempted upGrade to Big Sur.

Tips How to Upgrade to Big Sur 

There are several points to consider before attempting the upgrade to Big Sur. The most important is Due Diligence on the part of the User and is a Prerequisite for a smooth upgrade.  

Point # 1 - Are there pre-existing Unresolved Software Issues. They should be resolved prior to upgrading - they may carryover to Big Sur making the system unstable / unusable.

Point # 2 - Are there any AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation. The Built-in Security of Big Sur is all that is required.

Point # 2 A - Commercial VPNs should only be used if Mandated by Corporate Head Office for working remotely. Otherwise - ones Privacy and Security touted by the VPN is suspect.

Point # 3 - What are the System Requirements ie: Empty Space Requirements specific to the Big Sur. Apple say - 35.6 GB empty space required - suggest 50 GB

Point # 4 - Does the intended computer qualify for the upgrade.

Point # 5 - Are the installed Applications / Extensions compatible with Big Sur. Check with the Developer for compatible Apps / Extension or do they offer updates. Same goes for Third Party Drivers for Printer, Scanners etc.

Point # 6 - If upgrading from Mojave and earlier versions of macOS - Remember that Big Sur does not support anything 32 bit. These include Applications, Extensions and Drivers for any devices. There is no workaround.

Point # 7 - Do you have a Rescue Plan In-Place. This comprises having 3 Backups using 2 methods and 1 Off Site incase of Theft, Loss or Natural Disasters. A Time Machine Backup  is very useful and can be used to Revert to Previous Working macOS. For addition purposes - two Tested Bootable Clones each to separate external drives. This is insurance incase the upgrades goes sideways. At least one Tested Clone and / or Time Machine Backup should be Off - Site

Point # 8  - To upgrade to Big Sur will requires a quick, stable and reliable Internet Connection - preferred method is via Ethernet Connection. 

If not available and using Wifi - move computer as close to the Access Point / Router and disconnect all other devices connected to Wifi. Want the maximum bandwidth for the computer being upgraded to Big Sur.