Siri not playing songs from Apple Music when asked for a specific song

I am using an iPhone 11 Pro Max with iOS 15. have a premium Apple Music subscription. If I ask Siri to play a specific song on Apple Music, it just says that that song is not in my Library. When I open it manually and select any song it’ll play it, it’s just Siri not taking any song requests. It works with Spotify, I have a premium Spotify subscription as well.


I have all the permissions etc turned on in Siri & Search > Music as well as Settings > Music.


Thanks for the help.

iPhone 11 Pro Max, iOS 15

Posted on Sep 29, 2021 8:09 PM

Reply
18 replies

Oct 30, 2021 7:18 AM in response to SnickZ.

Updating the iOS to 15.1 fixed the problem for me. Now, as before, I can simply ask Siri to play a specific album by a specific artist, on repeat, and it works. It's still rather frustrating that the inability of something as common as asking Siri to play an album, was not noticed by anyone prior to releasing a major update. Are all the beta testers and employees not using their toys?

Sep 30, 2021 5:35 PM in response to _oh

Hello _oh! Thank you for participating in the Apple Support Communities.


We understand that Siri won’t play Apple Music after updating to iOS 15. We'd like to look into this with you to see how we can help. 


Does restarting your iPhone have any effect on this issue? Let’s try now: Restart your iPhone - Apple Support


If the issue persists, are you able to use Siri to play Apple Music when connected to a different Wi-Fi network, or when connected to cellular data? 


Make it a great day!



Oct 30, 2021 6:27 AM in response to _oh

Hello _oh! Did removing the song from your library and adding it again have any effect, as previously mentioned? Also, since our last interaction, there's been some additional updates to iOS released. If you update to the latest iOS available for your device, does Apple Music work as you'd expect it to? Update your iPhone, iPad, or iPod touch


If the issue persists, connect with Apple Support to look into this further: Get Support


Cheers!

Oct 28, 2021 8:34 AM in response to SnickZ.

It's not his one song. This is widespread. I used to start my work day by asking Siri to play a specific album by a specific artist, on repeat. She just says "one sec".... then "still working on it" and then she can't find it in the library. Power cycle does not help. Turning off listening for "hey Siri" and turning it back on, and resetting it back up, which was suggested in another forum, didn't solve it for me either. You would think with 150,000 employees, Apple would test everything a little better before releasing major updates. What are we paying these prices for if the software doesn't work and the fixes are a long time coming.

Dec 3, 2021 4:00 AM in response to brianralston

Same problem - when using Siri in VW car using 4g or when using at home connected to WiFi - if I ask Siri to play from my Apple Music , anything at all then it says “ on it “ , and then “ Apple Music does not support that” . If I go to Apple Music and manually search for the songs I want to play , it finds them with no problem . Prior to updating to IOS 15.1.1 , all worked fine . Since 15.1.1 it just does not work at all .

Dec 23, 2021 12:46 AM in response to Tyleeerrrrr

I am having this same problem after upgrading my phone to 13 pro max. I have been subscribing to the family plan for a while and before with my XS Max I would say Hey Siri, play insert artist and song here, and it would play. Now it says it is not in my library. If I want to play a song while driving I have to open the app and search for the song. I have wireless Carplay in my car. C’mon Apple!

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Siri not playing songs from Apple Music when asked for a specific song

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