iPhone 13 Pro Max SMS Issue. Cant receive second authentication via text

I have the same issue. Got the iPhone 13 mini yesterday and I've not been able to receive 2FA texts from Robinhood and Coinbase. The 2FA text from Vanguard does go through though. Hoping this issue gets resolved soon.

So my issue either just resolved itself, or I fixed it by turning off carrier call blocking.

If anyone else encounters this issue in the future, one other thing you can try is temporarily turning off call blocking from you carrier. Settings > Phone > Call Blocking & Identification > turn off carrier call id/silence junk caller. It might be that the number that sends out the 2FA codes for Robinhood and Coinbase is blocked by your carrier for some reason (yes, both apps send out codes from the same number so potentially they are using the same third-party API).

If your device is signed-in to your AppleID, it is already a “trusted device.” You SHOULD then be receiving your 2FA on it via special “pop up” alert NOT “text”

Is this not occurring?

“Trusted numbers” are additional numbers which can (should) be added to your AppleID TO receive the codes (or calls) when you don’t have access to any of your “trusted devices.”

Trusted numbers normally don’t receive the 2FA alerts; you have to specifically choose it from a drop-down when logging-in to AppleID from an “untrusted” browser.

We’re only talking about logging-in to AppleID or related Apple services from a non-Apple untrusted device.

It sounds like you ARE receiving your “pop up” alert.

Why do you think you wan’t to receive an SMS text too?

Me too! Since upgrading to the iPhone 13 mini I receive apples “blue bubble” messages, but companies/institutions that send me text message verification codes do not arrive. This is a MAJOR issue for me! I can’t verify my employers email on my iPhone because of the problem.

I was already up to date (iOS 15.0.1), so I believe that was unrelated for me.

A local AT&T store (my provider) said they’ve seen this recently, which got fixed for another customer when they “reprovisioned the phone number”.

That didn’t fix the issue for me. What we did that fixed it for me was when I went to an AT&T corporate store (which I understand is more capable that the AT&T retail stores) and had them call in to some upper level support who “reset all the backend connections” of my number. I was unable to get a more precise explanation of what they did, but then I’ve been golden.

I didn't have to reset my apple software for the 2FA issue to be resolved, but only the backend connections of my cellular service provider (AT&T). If you haven't tried that, it may be worth exploring with yours.

I too had an important message verification that would not come through on my new iPhone 13 pro. I am trying to figure out why this problem is occurring. Will try some suggestions given here on the support page, thank you all. (My carrier at the time is Verizon)

SOLUTION FOUND FOR 3rd PARTY VERIFICATION CODES ISSUE

ASK AT&T 2nd Tier CSR to check “SEND EMAILS AS TEXT MESSAGES” to allow the 3rd party messages to come into yr phone

Detailed Response placed on AT&T discussion forum

—————————————————

I am so appalled to read what people like me have been going thru & I thought it was just me! That’s because that’s what the morons at AT&T (& it seems Verizon too) have been making us believe! 

Dear@HarpyEagle this has nothing to do with yr SIM card ! At all!!! There is no defect with apple phone or the android phone on which my husband had the same problem. 

and what’s worse… it is pathetic that people working for AT&T (granted the goodness of their hearts to try to help) get online here and give wrong suggestions like “let’s see, u probably have yr settings wrong!” … ITS ALL NONSENSE! 

Please see my post below that I just put on a similar ATT user forum….

—————————————

So, after harrowing hours spent with AT&T Customer Service, we went into a store to get this exact same issue resolved and here’s the actual REAL resolution after insisting with a LEVEL 2 TECHNICAL SUPPORT representative that he tell us exactly what he changed at his end to make this work when 5 people and 3 hours (of course, ANY customer service coming from the Philippines is basically worthless in any scenario, not just AT&T) had left unresolved. And the solution is as follows:

1. For Android phones, the problem does get resolved at times by ‘reset network settings’. This however doesn’t happen on an iPhone.

2. For iPhones - & if android doesn’t respond to the above reset - you need to call AT&T LEVEL 2 Customer Service & ask the technician to UNCHECK the setting ‘Send emails as text messages’. “SEND EMAILS AS TEXT MESSAGES”

Sounds absurd right? Because technically this should be a setting called ALLOW EMAILS TO BE SENT AS TEXT MESSAGES. Anyways…

Supposedly, the text messages for verification codes emanate from most sources in an email format (as we received emails from Ring or from the bank for 2 step verification). This email now simultaneously gets sent to yr phone no as a text message. If ur a/c settings in core AT&T system is set to block this, you won’t receive a verification code. The setting is NOT AVAILABLE on local phone settings, only on the main servers/ configuration. 

1st level support either doesn’t know this or doesn’t have access to this setting (don’t ask why? It’s AT&T! Common sense questions are not allowed.. lol)

So the only way is to call 2nd tier CSR. I hope this helps resolve a 1000 phone calls a month!!!

(edited)

If you have Verizon and a new IPhone 13 here is what you need to do. Call Verizon Tech Support. The tech that handled my call had to reset my text messages at the Verizon network level. The Phone thinks the 2FA is spam and deletes it. By resetting the text messages at the network Verizon level by it corrected the problem.

Someone is assuming this is just for Apple ID. I think they don’t realize that many non Apple websites or apps like banks or social security administration require a “text” not a pop up to get a two factor authentication code. These texts are not coming through. Please try to understand this is not just Apple stuff being affected.

Following your lead called in 611 and told the rep what you stated and told me he could help me. Asked me several questions, did something on the back end, told me to restart the phone and they now work. Thanks.

Hi , I am using the iphone13pro, i don't see Settings > Phone > Call Blocking & Identification > turn off carrier call id/silence junk caller. I see wi-fi calling, respond with text, call forwarding, call waiting, show my caller id,silence unknow callers ,blocked contacts sms.call reporting . please suggest what to do. really trouble shooting and spending tons of time ATT. but never solved . any help greatly helpful.

I am having the same issue with my iPhone 13. IOS is up-to-date. Only select 2FA texts are not getting through. The Settings>Phone>Call Blocking & Identification> turn off carrier called/silence junk caller you mention is not an option on my iphone under Phone. I have T-Mobile as a carrier. this problem just started in the last couple of weeks. A pain for the key websites I need 2FA. Any suggestions??