Not sure if anyone else has been dealing with this. As of a day ago. I can not receive second authentication via texts on my phone. all other texts go thru. Just not second authentication ones...
SOLUTION FOUND FOR 3rd PARTY VERIFICATION CODES ISSUE
ASK AT&T 2nd Tier CSR to check “SEND EMAILS AS TEXT MESSAGES” to allow the 3rd party messages to come into yr phone
Detailed Response placed on AT&T discussion forum
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I am so appalled to read what people like me have been going thru & I thought it was just me! That’s because that’s what the morons at AT&T (& it seems Verizon too) have been making us believe!
Dear@HarpyEagle this has nothing to do with yr SIM card ! At all!!! There is no defect with apple phone or the android phone on which my husband had the same problem.
and what’s worse… it is pathetic that people working for AT&T (granted the goodness of their hearts to try to help) get online here and give wrong suggestions like “let’s see, u probably have yr settings wrong!” … ITS ALL NONSENSE!
Please see my post below that I just put on a similar ATT user forum….
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So, after harrowing hours spent with AT&T Customer Service, we went into a store to get this exact same issue resolved and here’s the actual REAL resolution after insisting with a LEVEL 2 TECHNICAL SUPPORT representative that he tell us exactly what he changed at his end to make this work when 5 people and 3 hours (of course, ANY customer service coming from the Philippines is basically worthless in any scenario, not just AT&T) had left unresolved. And the solution is as follows:
1. For Android phones, the problem does get resolved at times by ‘reset network settings’. This however doesn’t happen on an iPhone.
2. For iPhones - & if android doesn’t respond to the above reset - you need to call AT&T LEVEL 2 Customer Service & ask the technician to UNCHECK the setting ‘Send emails as text messages’. “SEND EMAILS AS TEXT MESSAGES”
Sounds absurd right? Because technically this should be a setting called ALLOW EMAILS TO BE SENT AS TEXT MESSAGES. Anyways…
Supposedly, the text messages for verification codes emanate from most sources in an email format (as we received emails from Ring or from the bank for 2 step verification). This email now simultaneously gets sent to yr phone no as a text message. If ur a/c settings in core AT&T system is set to block this, you won’t receive a verification code. The setting is NOT AVAILABLE on local phone settings, only on the main servers/ configuration.
1st level support either doesn’t know this or doesn’t have access to this setting (don’t ask why? It’s AT&T! Common sense questions are not allowed.. lol)
So the only way is to call 2nd tier CSR. I hope this helps resolve a 1000 phone calls a month!!!
(edited)
Contact T-Mobile directly through their website. Either via telephone to Support Center or Chat function. They are very helpful with this situation.
Following your lead called in 611 and told the rep what you stated and told me he could help me. Asked me several questions, did something on the back end, told me to restart the phone and they now work. Thanks.
Not sure this will help your situation, but I contact my carrier (T-Mobile) through their website chat function. Explained the issue. The tech fixed the problem in about 15 minutes total after checking my phone line. No idea what he did, but it works now. One more reason I love T-Mobile!!
Do not bother with folks at a /Verizon store. They generally do not have sufficient technological experience. Contact the Customer Support people directly at Verizon through their website. They should be able to help you. I had same problem and got solved by T-Mobile Support people.
seems to have randomly fixed itself. I did shut off the phone a few times and waited a while so while im not sure if that corrected the issue for me. at least its worth a try. good luck everyone!
Contact their Support folks. I did it via the Chat function on their website. took maybe 15 minutes total.
I have the same issue. Got the iPhone 13 mini yesterday and I've not been able to receive 2FA texts from Robinhood and Coinbase. The 2FA text from Vanguard does go through though. Hoping this issue gets resolved soon.
Same exact problem. Apple says to erase phone and download software again. Won’t do it. I believe it’s there software problems.
We’re only talking about logging-in to AppleID or related Apple services from a non-Apple untrusted device.
It sounds like you ARE receiving your “pop up” alert.
Why do you think you wan’t to receive an SMS text too?
Me too! Since upgrading to the iPhone 13 mini I receive apples “blue bubble” messages, but companies/institutions that send me text message verification codes do not arrive. This is a MAJOR issue for me! I can’t verify my employers email on my iPhone because of the problem.
I too had an important message verification that would not come through on my new iPhone 13 pro. I am trying to figure out why this problem is occurring. Will try some suggestions given here on the support page, thank you all. (My carrier at the time is Verizon)
Someone is assuming this is just for Apple ID. I think they don’t realize that many non Apple websites or apps like banks or social security administration require a “text” not a pop up to get a two factor authentication code. These texts are not coming through. Please try to understand this is not just Apple stuff being affected.
Hi , I am using the iphone13pro, i don't see Settings > Phone > Call Blocking & Identification > turn off carrier call id/silence junk caller. I see wi-fi calling, respond with text, call forwarding, call waiting, show my caller id,silence unknow callers ,blocked contacts sms.call reporting . please suggest what to do. really trouble shooting and spending tons of time ATT. but never solved . any help greatly helpful.
I am having the same issue with my iPhone 13. IOS is up-to-date. Only select 2FA texts are not getting through. The Settings>Phone>Call Blocking & Identification> turn off carrier called/silence junk caller you mention is not an option on my iphone under Phone. I have T-Mobile as a carrier. this problem just started in the last couple of weeks. A pain for the key websites I need 2FA. Any suggestions??
I am having the same issue, I have been to Apple Store, and Verizon 3X, no one can help me it seems, I am going to trade the phone in for something else. I have tried to get Venmo to help, and they cannot. What can I do? Has anyone fixed this problem and can share what they did? Thanks!
iPhone 13 Pro Max SMS Issue. Cant receive second authentication via text
