iPhone 7 - No SIM detected

Question

Level 1

4 points

iPhone 7 - No SIM detected

Hi, so I have been having this problem with my iPhone 7 for a few months. It suddenly stopped detecting the SIM card. I called Apple customer care at that time and they said that the problem isn't covered under any warranty.

I happened to go to the Apple store yesterday for another device, and I showed my iPhone 7 there. This guy was positive that my phone can be replaced for no cost (after checking Serial No. etc.) as it's under the "iPhone 7 Repair Program for "No Service" Issues". He checked with his colleagues, but this couldn't be done, unfortunately, as the phone was purchased more than 3 years ago.

My question here is if I'm still eligible to get my phone replaced because the loss of time isn't my fault.

iPhone 7, iOS 14

Posted on Sep 30, 2021 11:57 PM

Reply

Answer 1

Brian_P7

Community Specialist

Oct 1, 2021 7:08 PM in response to Supriya12

Hello Supriya12,

Thanks for reaching out to us for support and for providing the exact details of your particular situation. With that said, we recommend that you contact Apple Support using the link below as they are best suited to address your concerns directly and provide you with support options.

Contact Apple Support

Cheers!

Reply

Answer 2

Katana-San

Level 9

69,787 points

Oct 1, 2021 7:16 PM in response to Supriya12

Hello ~ I wanted to post this for you so you could read through and I would continue to contact Apple as * Brian_P7* suggested.

iPhone 7 Repair Program for "No Service" Issues - Apple ...

~Katana-San~

Reply

Answer 3

Supriya12 Author

Level 1

4 points

Oct 7, 2021 1:46 AM in response to Supriya12

Thanks, Brian and Katana.

I contacted Apple Support, but as expected, got a very chatbot-like response.

I know now that the phone is covered under the "no service issue" program, but not under the warranty as it's been more than 3 years that it was purchased. However, an Apple Support assistant had told me a few months ago (when I first had this issue) that the phone isn't covered under this program. So, they basically gave me the wrong information, due to which I stopped trying to get it fixed/replaced. And now as this whole time is lost in between, I can't get my phone replaced.

What a scam!

Reply

iPhone 7 - No SIM detected

Similar questions