How do I request a new kit?
The box I received was delivered when it was raining and left out so it disintegrated when I tried opening it. It cannot be used to ship my phone back. How do I get a new kit?
Question marked as
User profile for user:
Nicholas_B2
User level:
Community Specialist
Hello K_min,
Welcome to Apple Support Communities!
We understand that you'd like to request a new trade-in kit for your device. We'd be happy to point you in the right direction.
We see that you're coming to us from How to prepare your iPhone or Apple Watch for trade-in.
We suggest contacting Apple Support directly to request a new kit: Contact - How to Contact Us.
Take care.