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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My wireless mouse is not found by my iMac. It used to connect fine. I've tried turning the mouse off and on, plugging it into the computer to charge for a few minutes. All online advice says to also try turning off Bluetooth on your mac - but how am I supposed to do that w/o a working mouse? Frustrating piece of advice.
Any usb wired mouse should work if you can get hold of one. I keep one from an old mac I recycled years ago for just such a problem and have used it fairly often for that purpose. If you can't find or borrow one you could try to reboot your Mac using the start up button on the back to shut it off and waiting a few seconds before turning it back on. That would effectively turn bluetooth off and on again and reset bluetooth.
Any usb wired mouse should work if you can get hold of one. I keep one from an old mac I recycled years ago for just such a problem and have used it fairly often for that purpose. If you can't find or borrow one you could try to reboot your Mac using the start up button on the back to shut it off and waiting a few seconds before turning it back on. That would effectively turn bluetooth off and on again and reset bluetooth.
Thank you, Richard. I accidentally clicked "helpful" instead of "reply". Though of course you're being very helpful, your suggestion didn't help. Rebooting my iMac may have reset Bluetooth, but my mouse is still not found. And I don't have a wired mouse, nor does any of my friends. I don't understand why Apple designed the wireless mouse so that it has to be plugged in underneath - you should be able to use it wireless as well as plugged in.
I find it really incredibly frustrating that the new M1 mac's dont recognize a true wireless mouse. If you have to have a wired mouse on hand to re-connect when the power goes out or you turn off the computer - what's the point of a wireless mouse????
Please let Apple know at www.apple.com/feedback rather than ranting here.
Sorry it didn't help. Maybe a future mouse will work like the keyboard does when you plug it in for recharging and can continue using it at the same time.
If you have Amazon prime you can get an inexpensive USB mouse delivered the next day, just make sure that it has the correct plug, or buy one which includes an adapter for USB-C too.
I did do that as well but still no response from them.
Apple gets millions of suggestions, they do not reply to any of them however they read all of them.
It is wise to get an inexpensive USB keyboard and mouse and keep them on hand for troubleshooting.
Yes I did that yesterday for both mouse and keyboard. Still unfortunate that the BT isn’t working like my old iMac. We never had this issue.
how do you turn your bluetooth off and on if you're mouse isn't connecting?
