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My phone is stuck with a blinking apple on the home screen. When I try to back it up via itunes on my computer, it will not update. I purchased another phone but I want to get my photos off my phone that's stuck.
iPhone 7 Plus, iOS 14
Stuck on apple logo
see the process below, using the "Update" option if possible.
Work all through it.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
There is no guarantee you can save any data since your last backup if you need to use the Restore option.
Backing up weekly, or automatically with iCloud backup is the insurance against these situations.
Stuck on apple logo
see the process below, using the "Update" option if possible.
Work all through it.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
There is no guarantee you can save any data since your last backup if you need to use the Restore option.
Backing up weekly, or automatically with iCloud backup is the insurance against these situations.
Try forcing a reboot.
iphone stuck on home screen
