restore contacts
we tried to restore his lost contacts via the phone but this option was not possible.
might be only possible using iCloud on pc or Mac?
iPhone XR
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Yes the iPhone storage ( data base ) is less as compared to Mac / PC , so whenever the contacts are deleted from iPhone they don't go in recently deleted and immediately erased from iCloud / iPhone .
However , in Mac / PC the contacts deleted are moved in recently deleted and can be recovered before 30 days .
See these articles Manage and delete contacts on your iPhone, iPad, or iPod touch - Apple Support
If you accidentally deleted your calendars, bookmarks, or contacts from iCloud - Apple Support