LTE/5G very slow afte upgradint to iphone 13 pro max

Have done, with both, in UK and Japan.. is it so hard to believe apple or their set up may have an issue mate?

As mentioned in my first post, enough with the “check your carrier”.. its been done 3 times already. Do you work for apple? 😉

15.1 hasn't done much to restore consistency of the signal like the iphone 11. Verizon says they have no issues. It's hard to troubleshoot because sometimes its ok sometimes it isn't. It'll show 5G and not able to browse. Turning off 5G hasn't helped. Happens mostly during the day time when gf is driving around. I haven't noticed any of those issues on my 5G S20FE like she has.

Thanks for the update. It's been hard to track for me because it's happening on my gf's iphone, and not my android. The screenshot accurately describes the condition she reports which is it says 5G and won't load things. When I check it or drive back to the spot she reported it, albeit at a different time, it seems fine.

Will try LTE/4G only and report back, since speeds were actually fine and if reliable, better than higher but unreliable speeds, as she isn't gaming or anything.

And stop saying its congested, the number of people on smartphones has not changed significantly. If it isn't working well, release an update to use old bands only until the update the towers then, the increased number of bands are useless if they don't work.

There's nothing for them to do.

A quick Internet search shows slow speeds and network connectivity issues are common on T-Mobile 5G UC networks because they turned on the service (so customers can see the new icons) before the towers have had the backhaul upgrades necessary to handle the traffic at speed.

Many people report driving five miles away so they are connected to a different tower and seeing much bettter results where their local tower is slow or repeatedly drops the connection despite showing full bars.

So basically tried to do everything I could possibly do and nothing works, contacted Apple and their fixes didn’t work. Went back to the store ( my carrier ) we tried their fixes and it’s all the same, wanted to get my money back and refund the phone but they can’t help because technically “phone is working” . Currently using my super expensive IPhone to take pictures and my 4 year old Android for everything else, work, browsing, social media etc.

I’m glad you go lucky with a good phone. Must be manufacturing variation or tolerance variation. Only thing I can think of is gather the screenshots and recordings and go to apple store see if they will do an exchange. I’ll let everyone with the issue know how it goes.

I had an issue as well, so I had an iPhone SE and I’m with AT&T I paid off that phone two months ago and waited a little bit and decided to get the iPhone 13 regular model. When I got it one of the things I noticed was how fast Internet speeds was, and I mean like blazing fast crazy fast so fast I can download apps in seconds what used to take minutes. Anyway there ended up being a problem I noticed where the screen was dim and took it back to AT&T and they replaced it and the one they replaced it with didn’t have the screen issue but does have the Internet speed issue. So like everyone here I’ve tried numerous times to update settings and restart the phone to no avail and I’m honestly considering simply returning the phone and just continually using my iPhone SE

What I would recommend is driving to a different part of your area and checking to see whether the speed is still unacceptably slow to you in an area served by a different cell tower.

If it's faster there, it means the issue is with your local tower.

If it is still an issue, you may want to consider returning your device while you can; you can always purchase another later if you so choose.

Well on a sidenote I have determined my issue was simply a matter of time. So as previously stated I got My first 13 which had great LTE connectivity as well as 5G superfast but have a screen issue so I exchanged it and got a second one.and the second one seem to have issues with LTE connectivity being slow, well having had the phone a week now I’m not sure what happened but that slowness has seemingly disappeared. For example on my older iPhone SE on LTE mind you I was in my backyard getting 10 to 20 MB per second download and with that first iPhone 13 I was averaging in the same spot 30 to 60 MB per second. Well when I took back the first phone and they exchanged it in my backyard with the new one I was getting 5 to 10 MB per second well consistently over the last three days again in the same spot I’m averaging anywhere between 60 and 150 MB per second download. So I’m not sure what happened but it would seem that the error has corrected itself

So I’ve upgraded from a base model iPhone 11 to an iPhone 13 Pro Max and was initially excited about my new phone. Not too long after receiving my new phone I started to notice connection issues especially whenever I would FaceTime.

I FaceTime’d with family everyday on my iPhone 11 and have never had any connection issues as that I do now with my 13 Pro Max.

I’ve reset my network settings, restarted my phone, toggled 5G on and off and nothing.

I'm having such a frustrating experience that I’m actually considering going back to my iPhone 11.

Hopefully this issue gets resolved soon.

Contact your cellular carrier.

Many upgraded their towers so you see a “5G” label on newer phones but haven’t yet updated their infrastructure such that 5G connections are actually slower than LTE service.

This was an article from last year:

Verizon’s nationwide 5G can be slower than its LTE network, tests show

I upgraded my iPhone 8+ to the iPhone 13 Pro Max and I’m experiencing very slow LTE/5G data. I see apple is blaming the carriers but it’s definitely the iPhone 13. Not a happy apple user was going to upgrade my Apple computer but having second thoughts.

Well in the case of this particular issue there's only one solution which I executed, that is Samsung. So having taken my iPhone 13 and having the slow data connection like a lot of people updated carrier settings various things nothing seem to fix the issue so went back to AT&t and they decided to swap the phone out. Great it fixed the connection issues however I had a new problem with the phone the replacement and that was that it overheated. Tried various fixes and to no avail continually was overheating so while I am a long time iPhone user I upon going into the store for the third time decided to check out what was on offer from Samsung and trust me when I say the Galaxy s21 is a fine phone with great signal and no overheating problems.

yup i sure do miss my iphone 8+, faster internet, apple music worked offline, etc. The iphone 13 is so buggy its ridiculous, ig you can blame it on the internet carriers which makes no sense. 🤡 apple

These issues have been reported before oct, it's now Dec. It doesn't really matter who's fault it is, the end result is an unusable product. 1) apple should not have approved Verizon to release the phone on Verizon if they weren't ready. 2) apple's implementation is pathetic. The phone should be able to detect which band is bad and switch back to a better band, which still exists and not congested at all. 3) apple can easily send an update to not use those bands in those areas until it's resolved. In fact population hasn't grown by that much, iPhone users haven't grown by that much just blacklist all the new bands that aren't working until they are resolved.

Apple, regardless if it's a carrier issue that they don't have the new bands optimized, it's your failure for your product not to be able to switch to a good band, which is a normal basic functionality, like detecting the strongest wifi signal.