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my computer is saying its unable to update?

unable to check for updates.

Can't connect to the apple software serve.

Any idea how to update my Mac?

Posted on Oct 4, 2021 4:25 PM

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Question marked as Top-ranking reply

Posted on Oct 4, 2021 5:27 PM

Silver174 wrote:

unable to check for updates.
Can't connect to the apple software serve.
Any idea how to update my Mac?


Big Sur macOS 11.6

https://support.apple.com/macos



The older macOS installer backups on this server:

https://support.apple.com/en-gb/HT211683


verify you are using the Safari browser to download/initiate the macOS links.


2 replies
Question marked as Top-ranking reply

Oct 4, 2021 5:27 PM in response to Silver174

Silver174 wrote:

unable to check for updates.
Can't connect to the apple software serve.
Any idea how to update my Mac?


Big Sur macOS 11.6

https://support.apple.com/macos



The older macOS installer backups on this server:

https://support.apple.com/en-gb/HT211683


verify you are using the Safari browser to download/initiate the macOS links.


Oct 5, 2021 2:33 AM in response to Silver174

Silver174 wrote:

unable to check for updates.
Can't connect to the apple software serve.
Any idea how to update my Mac?

This might be an indication of a piece of Malware or Adware that is interfering with the connection to the Apple Apps Store.


Suggest downloading from a Respected ASC Contributor the application Malwarebytes for Mac. It is free or paid for added features. Run the Application and it should remove the malware / adware. Once done, restart computer and test.


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


There are Malware-viruses and Adware-viruses that does affect macOS and are often times downloaded as part of an Application from Third Party UnTrusted Site and get installed along with the Application.

my computer is saying its unable to update?

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