You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad won’t connect to wifi

Can anyone help please? I’ve an 8th gen iPad and it will not connect to wifi and not showing icon top right of screen. I’ve switched off and on, simultaneously pressed home and power to reset, same with airplane mode on, removed wifi and reinstalled and reset wifi settings. Please help I’m just about to skim it up the drive. Tia

iPad Air 2, iPadOS 13

Posted on Oct 5, 2021 6:20 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2021 8:11 AM

Hi Babs_memar!


It sounds like your iPad won't connect to Wi-Fi, and we're happy to help. You can try the suggestions here:


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network


If you're still having trouble, you should contact Apple Support using this link:


Contact Apple Support


Cheers!

3 replies

Oct 6, 2021 8:12 AM in response to Babs_memar

Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your network. The resolution is relatively simple; may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

iPad won’t connect to wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.