Safari frequently visited sites missing and open tabs not syncing

I have a Mac, iPad, and iPhone and I have two issues with Safari 15 across my devices


On my iPad, the frequently visited sites disappeared sometime after the iOS 15 upgrade. Settings show they are supposed to be visible and toggling Frequently Visited off and back on makes no difference. My iPhone doesn't have this issue.


Also on my iPad and iPhone, they show tabs supposedly open on my Mac that haven't been open in months. If I close the tabs from the iPad or iPhone, they just re-appear the next time I use it so I have no way to get rid of them. This issue is obviously on the Mac end, it's not syncing to iCloud correctly. I have tried turning Safari syncing to iCloud off and back on but there's no change.

MacBook Pro 13″, macOS 11.6

Posted on Oct 5, 2021 6:51 AM

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62 replies

Oct 19, 2021 10:52 AM in response to sunnysunw

My iCloud Drive sync issue is resolved but it doesn't appear related to the Safari iCloud tabs and frequently visited sites issues.


I contacted Apple for support on both issues. The iCloud Drive issue appeared to be caused by a 2.5GB file that hadn't synced properly. I deleted the file, restarted in safe mode, turned iCloud Drive off again and this time deleted all local files from my Mac, turned it back on, and allowed the files to resync. But this had no impact on the other issue.


I spoke with second-level support and he reviewed my devices and confirmed the issue. He gathered up all the log files and took screenshots for the engineers to review. I added that others had reported the problem online, too.

Nov 28, 2021 7:50 AM in response to zsolt147

Well, they keep adding “features” to justify selling more new hardware (at least they offer trade-in, otherwise old not working anymore junk gets dumped). However not much really worth having it terms of those “features”. Usually more annoying than helpful. For instance “tab groups” showing up when you access Safari app. They are fine if you need many tabs accessible, but you should be able to hide this feature. If you have few tabs open it shows current group page and new group “start page”, which isn’t really needed, because you could simply start new group if you wanted.

My peeve is my alarm system app that with latest iOS 15.1 has trouble to arm my home alarm. It churns away and eventually times out. I can check the status of it, but can’t operate it anymore with the app. In hour house we got two different iPhones SE and 13 pro, apps on both have the same problem. So, I have to do things manually. My alarm company is looking into it.

Mar 6, 2022 5:54 AM in response to Michael Loader

I’ve been struggling with this issue for months and around the same time I started receiving “content not authorized” for about 70% of the songs in my Music library that I try to play on my phone.


Could it be a similar cloud issue or something tied to the permissions of my account? I feel I’m desperately trying to tie together all of my current Apple flaws in hopes of finding a common denominator since Apple Support is simply not equipped to help.


I’ve called a few times over the past few months but can no longer suffer through the shockingly inexperienced first-tier support and the aggressively condescending upper-tier support.

Apr 9, 2022 4:09 AM in response to rkristof

Apples software is getting really flaky the last few years, and the latest round of yearly modifications without reason or real need is plain inacceptable.


I’ve decided to buy an Android tablet with USB-C (3.x) to replace my iPad Pro within the next few months. iPad mini 2021 looked good, but… then came iOS15. On top of that, the USB support is lacking. Why pay for parking in problem space?


The newest iPad models are all too restricted on the USB front compared to Android (now on 12), and since I have given up using most - ahem - “pro-apps” on ipadOS, I only need mail (apple’s mail, calendar and contacts are becoming more and more problematic, if you do not use iCloud), a browser that doesn’t need emergency updates that not really solve the actual use problems (Firefox is looking really good now, and it doesn’t get Apples silly “marketing-modifications” each year) and fast read/write speeds to external SSD’s (even my several year old Samsung Galaxy Note10+ is faster than nearly any Apple tablet on read (pro - ahem - or not ;-), and in all cases on write to SSD).


Microsoft office apps work well, so why get locked into Apple only Apps (like Pages) for day to day use. Microsoft works on all my platforms. Apple does not. And the next iOS/ipadOS update may introduce yet another set of problems in daily use.


I no longer want to pay for the yearly hazzle on Apple gear.


Currently the upgrade from my iPhone 12 Pro will probably not be an iPhone 14, but a good, flexible Android (12 or 13) based smartphone. My near monthly security upgrades on Android from 10 onward have been hazzle free, compared to Apples yearly horrors.


Choosing is surprisingly easy, this time around.


Regards

May 19, 2022 4:56 AM in response to zsolt147

On my iPad Pro 10.5 (512GB) it worked. Initially.


It found some (very?) old “frequently used” data, but… a few entries were no longer valid for inclusion in that list, and I do not have the time to wait for my currently most used web pages to bubble to the top (if they ever do. Who says, that part even works?).


As often done before the current amateurish Apple debacle concering Safari frequently used web pages, I deleted one entry, that would probably never need to be on that list again.


Whooshh!


Every entry disappeared, and now no frequently used items are to be found anywhere? Not even a current most frequently used list of web pages!


Apple! APPLE! Do you even care?


Apple has now delivered a completely new version of an old saying:


An Apple any day keeps the doctor away - If (s)he uses the products in the clinic!


On my iPhone 12 Pro iOS 15.5 did not help anything. Frequently used web Pages are still not working. At all.


On my iPad Air 2 they work wonderfully, but that critter has not been updated lately, and has my most used two - out of three displayed web pages (and ONLY those) on the list for weeks. In effect: It is NOT actually working, only displaying a former valid state.


Bet, if I delete the one NOT belonging to the list anymore, I forfeit any access to the display of frequently used web pages in Safari. Everything!


My Firefox (that is forced to use the same web engine as Safari) is luckily not affected by Apples newly refined incapacity to clean up their soft/firmware act.


I hate - HATE - Apples propensity to fiddle with perfectly good features in working order resulting in new bugs, preventing correct funtioning or any functioning at all.


Bad, complicated or downright weird primary interface solutions also crop up all over the place.


The good ol’ user interface (working) logic and cleanliness obviously has been replaced by accountant derived solutions (cheap and cheery, weird and completely wacky in some respects).


Mentioning Steve Jobs in the same sentence as Tim’s modern Apple will bee akin to committing a major fauxpas - a serious and real show of disrespect to his memory - henceforth ;-)


Hey Apple!


Don’t fix working code! You hear? Don’t fix work… ah, no one is listening to customer feed back in that company anymore :-/


Your programmers are either too stupid, too limited or too scared of debugging (costs minutely limiting profits), so don’t fiddle anymore, with the few things, that still work.


Got it?


Tim Apple, are you listening to your - ahem - (in)valued customers or - now - only and exclusively to Wall Street?


Sigh. Had to get that off my chest.


Regards


P.S. The iPhone 12 Pro is the last Apple product I intend to buy. Apple just doesn’t “work” anymore, and I’m not in the mood the enter their customer hamster wheel with the growing list of badly designed or downright buggy code and interfaces!

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Safari frequently visited sites missing and open tabs not syncing

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