Guided access

Momtoddler2 Said:

"Guided access: It won’t type that’s the problem. Nothing types at that point"

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Return this:

Being a new iPad and getting all these issues, I suggest returning this. 14 days is the time limit to return it.

Apple Support Contact Info:

• Contact Us - Choose Locations
• Proceed from there as necessary

Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :

Momtoddler2 Said:

"Guided access: I just got a new iPad and as trying to set up guided access and it turns on but when I try to turn it off and passcodes showes up the keyboard won’t let me type the code. It’s like it freezes in that screen. Have rebooted the iPad and updated still the same"

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Troubleshooting This:

Are you unable to interact the screen?

Try the Tips at these Apple Support Links:

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

Momtoddler2 Said:

"Guided access: Not when it’s in guided access. It stops working when I want to get out with passcode, can’t type it. Tried restarting no success"

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Try a New Passcode:

See if you can use the current passcode, when assigning a new passcode. Be certain you keep a handwritten, hardcopy of the password, sorted in a private location that only you are aware of, and only you have access to. Go Here: Set a passcode on iPad - Apple Support

Momtoddler2 Said:

"Guided access: I think that’s the plan now"