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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I just got a new iPad and as trying to set up guided access and it turns on but when I try to turn it off and passcodes showes up the keyboard won’t let me type the code. It’s like it freezes in that screen. Have rebooted the iPad and updated still the same
Momtoddler2 Said:
"Guided access: It won’t type that’s the problem. Nothing types at that point"
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Return this:
Being a new iPad and getting all these issues, I suggest returning this. 14 days is the time limit to return it.
Apple Support Contact Info:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :
Momtoddler2 Said:
"Guided access: It won’t type that’s the problem. Nothing types at that point"
-------
Return this:
Being a new iPad and getting all these issues, I suggest returning this. 14 days is the time limit to return it.
Apple Support Contact Info:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :
Momtoddler2 Said:
"Guided access: I just got a new iPad and as trying to set up guided access and it turns on but when I try to turn it off and passcodes showes up the keyboard won’t let me type the code. It’s like it freezes in that screen. Have rebooted the iPad and updated still the same"
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Troubleshooting This:
Are you unable to interact the screen?
Try the Tips at these Apple Support Links:
Momtoddler2 Said:
"Guided access: Not when it’s in guided access. It stops working when I want to get out with passcode, can’t type it. Tried restarting no success"
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Try a New Passcode:
See if you can use the current passcode, when assigning a new passcode. Be certain you keep a handwritten, hardcopy of the password, sorted in a private location that only you are aware of, and only you have access to. Go Here: Set a passcode on iPad - Apple Support
Momtoddler2 Said:
"Guided access: I think that’s the plan now"
Not when it’s in guided access. It stops working when I want to get out with passcode, can’t type it. Tried restarting no success
It won’t type that’s the problem. Nothing types at that point
I think that’s the plan now
Guided access
