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I have a problem when I wanted to change Restrictions icon
when I enter my Apple ID and my password it's give me(Wrong additional login attempt ) and ( said try after 60 m)
Note the apple ID and password I did sure is correct
iPhone 6s, iOS 13
Hello ubeidsalam,
Thanks for posting in Apple Support Communities!
We see that you are having trouble resetting the restrictions on your iPhone.
We’d be happy to help you!
You can follow the steps in If you forgot your Screen Time passcode to troubleshoot turning off the restrictions on your iPhone.
You can also refer to Use parental controls on your child's iPhone, iPad, and iPod touch for more information.
Take care.
Hello ubeidsalam,
Thanks for posting in Apple Support Communities!
We see that you are having trouble resetting the restrictions on your iPhone.
We’d be happy to help you!
You can follow the steps in If you forgot your Screen Time passcode to troubleshoot turning off the restrictions on your iPhone.
You can also refer to Use parental controls on your child's iPhone, iPad, and iPod touch for more information.
Take care.
Hello Mr. sharon
My problem doesn't solve
my problem is unusual
because when I choose (change the Restrictions password)
I enter my apple ID and password
But when I choose( OK)
(said try again after 60 minutes) and to no avail in all the times I want to change my ( Restrictions password)
I did sure is unusualness case
ubeidsalam,
Since the issue persists, we'd recommend you contact Apple Support directly through Contact Apple Support for further troubleshooting.
Cheers!
ubeidsalam,
Thanks for following up.
Did you forget the restrictions passcode?
Do you have the right Apple ID and password that it is asking for?
Cheers.
Yes I have right passcode and right Apple ID and when I entre them no to avail
Restrictions icon
