My iPhone 13 Pro will not connect to WiFi

It shows it’s connected in settings, but doesn’t display the wifi symbol at the top of my screen, and when I try to open certain apps, it says I’m not connected to wifi. I’ve tried EVERYTHING on the troubleshooting list!

Help!



[Re-Titled by Moderator]


iPhone 13 Pro, iOS 15

Posted on Oct 7, 2021 12:17 AM

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Question marked as Top-ranking reply

Posted on Jan 27, 2022 2:28 PM

I recently purchased a new iPhone 13 pro max and I noticed that the Wi-Fi icon was not showing up. It was showing connected with the check mark next to it but at the top of my phone it just showed 5g. So I reset the network settings and it was the same thing. So I turned the wifi off and even my cell data was not really working. When I would go to apps like DoorDash and YouTube it said offline. But if I went to Safari and pulled it up it worked but was running very slow. So I called Apple and they screen shared with me and could not figure it out so they sent me a replacement. I set my replacement up and it was doing the same exact thing. I then begin to believe that it was my SIM card. So I called my carrier and we both realized that my SIM card was 4g instead of 5g so they shipped me one out. But after I got off the phone with them I noticed that there was a vpn switched that was moving back and fourth. If I tried to turn it off it would switch right back on. So I was flipping through my apps and I saw I had downloaded a Norton VPN and it was on. So I uninstalled the app and my wife signal showed up. After all of that thinking it was the other phone and the new one it was the darn VPN that was running…

197 replies

Feb 4, 2022 11:25 PM in response to Westcountrywhippet

I just activated my 13Pro and had the same issue of LTE rather than the Wi-Fi icon appearing on my phone…while settings indicate I am connected to my home Wi-Fi and I was connected to the internet on my phone. After reading these threads (exhausting all of the plausible options I knew to try) I realized I have Norton….turning off the VPN did not do the trick but uninstalling the app did.

Feb 5, 2022 7:33 AM in response to Wendy_joy

Wendy_joy wrote:

That worked for me! Had to delete the VPN app and then switch on/off.

Great! For you and anyone else who solved it by deleting VPN app & profile, most likely the problem was transferring content from a previous phone, including the VPN profile, which was specifically configured for the previous phone, not the new phone. Once you have deleted all VPN settings and restarted you can probably reinstall VPN, however, you really don’t need VPN on an iPhone except to connect to a business or school private network.

Apr 7, 2022 7:51 PM in response to itsjeff_eleven15

Bought my I phone 13 pro three days ago. Everything was working fine. Last night I started noticing the VPN twitching as well. My the afternoon, the phone stopped recognizing the wifi. In addition, I couldn't browse the internet or upload any posting on social media. I still received notifications and receive facetime calls. I tried every single fixed to no avail. Lastly I deleted my VPN and voala! Problem solved. Definitely a bug. Very dissapointed with this phone, I expected a way better performance. My son has the simple Iphone 13 and he hasn't have any problems, yet.

Sep 12, 2022 2:57 AM in response to Westcountrywhippet

Hello There,

I have faced this issue and tried standard workarounds but in vain. Incidentally, it started working after turning-off my VPN connections forcibly; I noticed that very option was toggling between connect and disconnect.


Settings -> VPN -> VPN Configurations -> Status -> Turn-Off/Switch to Not Connected forcibly.


After forcibly helping it to disconnect i was able to connect back to WiFi.

I do have a VPN software installed on my mobile.


Thanks,

E.

Mar 15, 2023 12:14 PM in response to Westcountrywhippet

Hello, I had the same problem (iPhone 13 pro max), shows connected in the settings but no wifi icon or connection whatsoever. I used data for half a day but when I got I really was a problem because I have no data in my appartement. Anyway, I tried nearly everything like resetting the connections to default and stuff but in my case the real problem was PROTON VPN (I really like this vpn tho) my explanation is that the vpn is constantly working in the background, even if you close it with the swipe up thingy, and when it is compromised, it block any wifi connection. The exact moment when I got this problem was when was in on a slow public museum Wifi and I tried to connect proton vpn, it didn’t managed to connect to us server at first and I tried a second time but it got stuck trying to connect, I didn’t pay attention and close the app but it was running in the background even after restarting my phone so I deleted proton vpn and my WiFi came back instantly.

If it is not the problem try a factory reset and if it also doesn’t work I guess there is a problem with your motherboard..

sorry for the long comment and poor English

May you find your answer!

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My iPhone 13 Pro will not connect to WiFi

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