It shows it’s connected in settings, but doesn’t display the wifi symbol at the top of my screen, and when I try to open certain apps, it says I’m not connected to wifi. I’ve tried EVERYTHING on the troubleshooting list!
Help!
[Re-Titled by Moderator]
iPhone 13 Pro, iOS 15
I recently purchased a new iPhone 13 pro max and I noticed that the Wi-Fi icon was not showing up. It was showing connected with the check mark next to it but at the top of my phone it just showed 5g. So I reset the network settings and it was the same thing. So I turned the wifi off and even my cell data was not really working. When I would go to apps like DoorDash and YouTube it said offline. But if I went to Safari and pulled it up it worked but was running very slow. So I called Apple and they screen shared with me and could not figure it out so they sent me a replacement. I set my replacement up and it was doing the same exact thing. I then begin to believe that it was my SIM card. So I called my carrier and we both realized that my SIM card was 4g instead of 5g so they shipped me one out. But after I got off the phone with them I noticed that there was a vpn switched that was moving back and fourth. If I tried to turn it off it would switch right back on. So I was flipping through my apps and I saw I had downloaded a Norton VPN and it was on. So I uninstalled the app and my wife signal showed up. After all of that thinking it was the other phone and the new one it was the darn VPN that was running…
Same issue. I deleted my Nord VPN app, put the phone in airplane mode, turned it off, turned it back on, turned off airplane mode and I now have the Wi-Fi symbol. Have yet to re-install the VPN app.
For me, I thought my VPN was off.
But when I went to Settings, I saw that "VPN" was a row that was visible underneath "Personal Hotspot" (above "Notifications") and that it was flickering between On/Off. So I went to my VPN app and turned it off and deleted the app just for good measure.
Then I was able to connect to wifi and finish setting up my phone properly.
A few days later, I re-downloaded my VPN app and I am able to access wifi perfectly fine with or without VPN.
(I didn't wait a few days for any particular reason, I was just busy.)
That's what worked for me. If it doesn't work for you, maybe it's a different issue that's affecting your phone.
But I hope that helps anyone who is experiencing the same issue as my phone.
I had the same issue with my new apple SE 2nd gen. I did the network reset, unplugged my router to no avail. Then tried one of the replies that suggested turning off the VPN and it worked! Then I also updated to the apple 15.1 software.
This worked for me and trust me when I say, I tried EVERYTHING ELSE.
Settings>General>VPN&Device Management> then toggle to Not Connected.
Hope this works for you and thanks for nothing Apple!
I had the same problem on my brand new iPhone 13 max. I also noticed the VPN switch twitching. I have a Norton VPN and as soon as I deleted it the Wi-Fi indicator returned and everything works as normal. Obviously there is some sort of conflict with VPN’s. I recommend deleting until Apple fixes the problem.
Even if you just have a VPN app installed—not connected, just on your phone—it can have this problem. Remove the app, connect, then reinstall the app and you can connect it. I haven’t had a problem since I did that.
I had NordVPN on my phone it needed to have the account credentials reentered then all was well. Probably other VPNs are similar.
This might be a result of the wireless transfer I used to move things from my old XS.
M
Same thing happened to me with the eduroam wifi at university. When I gave my credentials and it randomly worked for ten minutes, I was asked again for my credentials when crossing into another room because of wifi roaming.
My solution: turning off "Private Address" in the Wi-Fi's settings. Fixed it instantly
Found this by a bit of digging, it appears to be a VPN conflict. I had Norton VPN on my old iPhone x. I have removed the VPN shown that came with the phone and disabled Norton and it allows me to connect to my Wi-Fi.
iCloud then allowed me to log back into my account and this time of writing the remainder of the apps are loading
Delete any VPN apps and VPN profiles, and restart your phone. Then see if it connects. Did you transfer content from another phone that had VPN installed? If you did, the VPN parameters for the other phone were transferred to the new phone, and probably aren’t compatible with the new hardware.
So you can try reinstalling the VPN, allowing it to configure itself for the new hardware. That may work. Although you really don’t need VPN on an iPhone; basically what it does is slow down your phone, introduce connectivity problems with some sites and some apps, all for no benefit because your iPhone already only connects with SSL, so everything is already end-to-end encrypted which means it is “safe” even on public networks. And your phone also has Apple’s Private Relay, which is sort of a super VPN that is much more secure than “standard” VPNs.
If none of these steps fix it most likely you have a hardware problem.
So I had the same issues as everyone else on this thread. The thing that worked for me was to disable the VPN. Once disabled I went into VPN and changed it from VPN to VPN 2. My Wi-Fi symbol came back up and everything was running normally.
Hi, I had the same problem with new iPhone 13 (I hope it helps for the 13 pro)
i deleted VPN
Go to:-
settings - general - scroll down to VPN & device management - tap delete VPN.
The second it was deleted my home Wi-Fi and mobile data returned.
I hope this helps, good luck
I was having the same issue. To resolve it, I unplugged my modem and router, leave unplugged for a minute, and replugged them. The Wi-Fi symbol showed up on my phone.
Same here. I had the Surfshark app installed, deleted it for good measure and disabled vpn, suddenly everything works fine again.
My iPhone 13 Pro will not connect to WiFi
