My iPhone 13 Pro will not connect to WiFi

It shows it’s connected in settings, but doesn’t display the wifi symbol at the top of my screen, and when I try to open certain apps, it says I’m not connected to wifi. I’ve tried EVERYTHING on the troubleshooting list!

Help!



[Re-Titled by Moderator]


iPhone 13 Pro, iOS 15

Posted on Oct 7, 2021 12:17 AM

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Question marked as Top-ranking reply

Posted on Jan 27, 2022 2:28 PM

I recently purchased a new iPhone 13 pro max and I noticed that the Wi-Fi icon was not showing up. It was showing connected with the check mark next to it but at the top of my phone it just showed 5g. So I reset the network settings and it was the same thing. So I turned the wifi off and even my cell data was not really working. When I would go to apps like DoorDash and YouTube it said offline. But if I went to Safari and pulled it up it worked but was running very slow. So I called Apple and they screen shared with me and could not figure it out so they sent me a replacement. I set my replacement up and it was doing the same exact thing. I then begin to believe that it was my SIM card. So I called my carrier and we both realized that my SIM card was 4g instead of 5g so they shipped me one out. But after I got off the phone with them I noticed that there was a vpn switched that was moving back and fourth. If I tried to turn it off it would switch right back on. So I was flipping through my apps and I saw I had downloaded a Norton VPN and it was on. So I uninstalled the app and my wife signal showed up. After all of that thinking it was the other phone and the new one it was the darn VPN that was running…

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My iPhone 13 Pro will not connect to WiFi

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