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proximity sensor issue

Screen goes off during call.

iPhone 11, iOS 15

Posted on Oct 7, 2021 7:18 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2021 7:31 AM

As already stated, if you're using a cover or screen protector try to remove them to avoid interferences.

If the issue persists, then yes, your proximity sensor might be defective.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:


3 replies
Question marked as Top-ranking reply

Oct 7, 2021 7:31 AM in response to Rrahul11

As already stated, if you're using a cover or screen protector try to remove them to avoid interferences.

If the issue persists, then yes, your proximity sensor might be defective.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:


proximity sensor issue

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