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garv2565 Author

Level 1

7 points

proximity sensor

my iphone11 proximity sensor is not working. When I’m on call the screen don’t turn off.

Posted on Jun 16, 2022 11:13 AM

Top-ranking reply

deggie

Level 10

167,363 points

Posted on Jun 16, 2022 2:43 PM

Take your case off and try a call to see if it works. If it does the case is interfering with your sensor. The same can happen if you use a screen protector that doesn't have the notch cutout. If it still is not working after this then click on the Get Support link at the top right of this page.

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proximity sensor

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