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proximity sensor

my iphone11 proximity sensor is not working. When I’m on call the screen don’t turn off.

Posted on Jun 16, 2022 11:13 AM

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Question marked as Top-ranking reply

Posted on Jun 16, 2022 2:43 PM

Take your case off and try a call to see if it works. If it does the case is interfering with your sensor. The same can happen if you use a screen protector that doesn't have the notch cutout. If it still is not working after this then click on the Get Support link at the top right of this page.

1 reply
Question marked as Top-ranking reply

Jun 16, 2022 2:43 PM in response to garv2565

Take your case off and try a call to see if it works. If it does the case is interfering with your sensor. The same can happen if you use a screen protector that doesn't have the notch cutout. If it still is not working after this then click on the Get Support link at the top right of this page.

proximity sensor

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