You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

garv2565 Author

Level 1

7 points

proximity sensor

my iphone11 proximity sensor is not working. When I’m on call the screen don’t turn off.

Posted on Jun 16, 2022 11:13 AM

Top-ranking reply

deggie

Level 10

167,327 points

Posted on Jun 16, 2022 2:43 PM

Take your case off and try a call to see if it works. If it does the case is interfering with your sensor. The same can happen if you use a screen protector that doesn't have the notch cutout. If it still is not working after this then click on the Get Support link at the top right of this page.

View in context

proximity sensor

Similar questions