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Hello,
I trie to login in different ways like: Apple ID, iCloud (storage), Music, Reset the laptop, login with other accounts; BUT in all ways is the same response ACCOUNT_UNAVAILABLE
Please help me.
MacBook Air 13″, macOS 11.4
Can you borrow someones Mac computer or s device?
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
Hello,
I had this issue and resolved it with the help of Apple support.
In System Preferences, go to Internet Accounts and sign into iCloud with your Apple ID. Accept the terms of service. If it prompts you to sign into Find My Mac, do so. Doing this allowed me to finally sign into my Apple ID on my Mac; it may not solve the problem for everyone but it is worth a try.
Yes, exactly my wife's new Macbook Air problem. Called apple support (I am not in Apple ecosystem myself) - one of the "geniuses" told me to factory reset the computer (that didn't help), second one took me through the quest of completely reformatting the disk and reinstalling the OS. Needless to say that didn't help either. At the same time we tried to login on appleid.apple.com, which sends the 2FA code to the wife's "ACCOUNT_UNAVAILABLE" MBA:) What a mess. Somehow the problem went away, most likely because of the sign in on appleid.apple.com and/or icloud.com (did both during the test sign in).
not sure why i thought I fixed it, as it got stuck regardless of what I tried (incog windows, logging out/in, rebooting, different browsers, systems etc etc) - so I ended up creating a new icloud account as i cared more about getting access to the macbook than anything else at that point
I'd already spend a while trying to _get in_, let alone set it up and I wanted to link installed stuff to an Apple account - figured it was easier moving things to a different Apple ID than it was to try and wrangle this frustrating system into submission...
I don't have another device and I just got MacBook yesterday. I still couldn't login. I tried everything. What am I gonna do now?
Also when I accept the agreement on iCloud.com it gives error with "iCloud encountered an error while trying to connect to the server."
Thanks. I could login to App Store at least using Music App. We need to buy an iPhone to login Apple ID on this new machines. It is another apple marketing strategy probably :)
I can confirm that this method works.
Tried it on an iphone an have the same results.
IT will not work in all cases, the issue seems to disappear after some unidentified actions like even registering in apple forum. Still waiting for Apple to respond...
jstevenson567 thanks, it worked for me.
Apple ID: ACCOUNT_UNAVAILABLE
