Hello,
I trie to login in different ways like: Apple ID, iCloud (storage), Music, Reset the laptop, login with other accounts; BUT in all ways is the same response ACCOUNT_UNAVAILABLE
Please help me.
MacBook Air 13″, macOS 11.4
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
If necessary, try Twitter
https://twitter.com/AppleSupport. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Second Admin User is not working either. I just got a very new one. So this is also very new apple account. And there is no 3rd party installed. Because I can't even login the App Store. I mean this is factory clean MacBook. For me, First apple product after 10 years and it is already very disappointing.
But I already know this issue about accepting iCloud agreement. When I login via browser, each time it keeps asking agreement despite I already accepted every time. Finding another device is gonna be challenge to accept agreement.
I already logged in with Apple ID to new Mac but iCloud still show not signed in. When I try to login using Safari, I get an error "iCloud encountered an error while trying to connect to the server." on the different machines I have tried.
Then I tried incognito window and it worked. I did login and accepted T&Cs but I still get the same error when I try to start using iCloud on my new Mac. It still asks T&Cs also.
I don't have another device and I just got MacBook yesterday. I still couldn't login. I tried everything. What am I gonna do now?
Also when I accept the agreement on iCloud.com it gives error with "iCloud encountered an error while trying to connect to the server."
jstevenson567 thanks, it worked for me.
After trying a lot of the solutions posted here and they did not work for me, I just called apple support.
And was on the phone for 46 minutes, 17 seconds as they escalated me twice.
They were able to fix the problem, and the fix had nothing to do with my device- they did not tell me what they did, so that wasn't so helpful for everyone here, but it can be fixed.
If you are seeing "Account_unavailable" ... including the underscore- you may have the same issue as me, and you'll probably need to call support to get them to fix it- this page will let you enter a number for them to call you back at.
https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Thanks. I could login to App Store at least using Music App. We need to buy an iPhone to login Apple ID on this new machines. It is another apple marketing strategy probably :)
I can confirm that this method works.
Tried it on an iphone an have the same results.
IT will not work in all cases, the issue seems to disappear after some unidentified actions like even registering in apple forum. Still waiting for Apple to respond...
Apple ID: ACCOUNT_UNAVAILABLE
