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So I forgot to put my watched on today but figured my iPhone would track my steps however, after a long morning of shopping and going for a walk, my phone didn’t track anything. Help. Why is this happening? How do I fix it?
iPhone 6, iOS 12
plschultz1,
Got it. Thank you for checking that. If you go to the Health app, select your Steps data and scroll to the "Data Sources & Access", is your iPhone listed as a source? When using your iPhone instead of your Apple Watch you may need to change the order of the data source and have your iPhone as the top source.
Check out this article under the section titled "How Health handles data from multiple sources": Manage Health data on your iPhone, iPod touch, or Apple Watch
Have a good one!
plschultz1,
Got it. Thank you for checking that. If you go to the Health app, select your Steps data and scroll to the "Data Sources & Access", is your iPhone listed as a source? When using your iPhone instead of your Apple Watch you may need to change the order of the data source and have your iPhone as the top source.
Check out this article under the section titled "How Health handles data from multiple sources": Manage Health data on your iPhone, iPod touch, or Apple Watch
Have a good one!
Welcome to Apple Support Communities plschultz1,
We can definitely understand wanting to track your steps with your iPhone! Your steps should be counted and you should be able to view them in the Health app on your iPhone. Have you tried restarting your iPhone since noticing that the steps were not being tracked? Also, do you have your location services turn on in Settings > Privacy > Location Services?
You can also confirm there are no updates available for your iPhone when you go to Settings > General > Software Update.
Reach your health and wellness goals with iPhone
Hope that helps!
I have tried restarting my phone a number of times, location services is on and it is up to date on all the updates. My steps are counted when I wear my watch just not when I forget to wear it which has been a lot of the time lately. Any other suggestions?
plschultz1,
If you go to Settings > Privacy > Motion & Fitness, is Fitness Tracking turned on? If so, confirm that "Health" is turn on there as well and that should add your iPhone as a data source.
You can see that information in the article about under the section titled " Add information from your Apple Watch" for reference.
Take care!
I tried what you suggested but it didn’t change anything. I ended up unpairing my Apple Watch and then restarting my phone and now my phone appears and when I paired my watch it shows up also. Thanks for the help. Hopefully this will work now.
Ok so I found the issue. My iPhone is not listed as a device however, my Apple Watch isn’t listed either yet that still tracks. How do I add my phone as a device?
plschultz1,
Awesome! We're glad you were able to resolve this. Thank you for posting in Apple Support Communities.
Have a great day!
iPhone not tracking
