iPhone 12 and Youtube App green glowing under volume line across the screen

i have an iPhone 12, and since may i have been experiencing the same problem, when i use the Youtube App, and turn the volume up or down, there is a green fog-like glowing under the volume indicator across the screen, and the borders of the video i see two lines as well

  • i have updated the phone since may, and its always up to date, also Youtube is up to date
  • i have reseted and restored the phone many times and the problem is still there
  • i have taken the phone twice to the store where i bought it and they have send it to the apple technical support, and they just do not do the same process of downloading the youtube app and searching for this problem, and they send it back telling me there is no problem, and this problem is still there
  • i have written to the Youtube support, and they just do not answer
  • i have tried another iPhones, and they do not have this problem
  • i have talked to the apple support, buy they always tell me to do all the things a have already done
  • on internet i search for other people that could have the same problem, but nobody seems to have the same problem as me.


Here are some evidences of my problem:



Here some videos:


https://youtu.be/tIABnM3h8io

https://youtu.be/BrOMYUVN7K0


I hope someone can help me with these.

iPhone 12, iOS 14

Posted on Oct 8, 2021 1:59 PM

Reply
3 replies

Nov 28, 2021 3:35 PM in response to Kvposadas

ive been to two different apple stores within a week and they are trying to see the issue in the bright store and tell me im making it up and they cannot see anything where clearly the same issue as above is present, i am not happy as the phone is on finance and will cost me over the odds when paid off meaning i practically pay for two and i guarantee the issue is going to get way worse after the warranty runs out, bad luck? defective devices? or is it the youtube app? questions none of the employees could answer both Manchester Arndale apple and Trafford Center.

Oct 9, 2021 11:38 AM in response to Kvposadas

Thanks for reaching out to the Apple Support Communities!


It sounds like you have issues using your iPhone with the YouTube app. You've done excellent steps so far and since the issue is still going on, we would recommend reaching out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.


Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 and Youtube App green glowing under volume line across the screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.