You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My AirPods case light is green and when I hold connect it turns white

how can I fix this


[Re-Titled by Moderator]

Posted on Oct 8, 2021 3:50 PM

Reply
1 reply

Oct 9, 2021 12:35 PM in response to Tommygub

Hello Tommygub,


Thanks for using Apple Support Communities! We see you're having an issue with pairing AirPods. We can help.


Please follow the guidance here: If your AirPods won't connect - Apple Support


Try connecting your AirPods to a different device or a computer: Set up AirPods with your Mac and other Bluetooth devices - Apple Support

Does the same thing happen?


If so, try resetting them: How to reset your AirPods and AirPods Pro - Apple Support


If the LED light on the case stays a steady white even after holding the button for awhile, they may be having a communication issue. Try cleaning both the inside of the case and AirPods to make sure they get the best connection.

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


Have a nice day.


My AirPods case light is green and when I hold connect it turns white

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.