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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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AirPods Pro Case

Hello, my AirPods Pro case were always working wonderfully. However, the lights doesn’t go green or orange anymore. What happened?

AirPods Pro

Posted on May 24, 2023 1:56 PM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2023 10:49 PM

Hi nehad240.

welcome to the Apple (user-to-user) Community.


Re: "AirPods Pro Case : the lights doesn’t go green or orange anymore"


Seems the AirPods may not be charging

Charge your AirPods and learn about battery life


.You might want to try resetting the AirPods:

 How to reset your AirPods and AirPods Pro - Apple Support

______________________________________________________________

If you still need help:

Check there are no specks of dirt or wax interfering (ie: with charging):

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support

_________________________________________________________________________


Your Mac or device may need updating to the latest compatible OS version.

Eg: For iPhone: About iOS 16 Updates - Apple Support (says iOS 16.5 is the latest)


(The firmware on the AirPods can then be updated automatically when paired).

About firmware updates for AirPods - Apple Support

________________________________________________________


If you want to check whether the AirPods are still under warranty:

How to: Find the serial number of your AirPods – Apple Support


Enter serial number to:

Check Your Service and Support Coverage - Apple Support

________________________________________________________


If needed: About Replacement : AirPods Repair & Service - Apple Support

___________________________________________________________

Resource:

AirPods User Guide – Apple Support


More support . info. if needed:

AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

May 26, 2023 10:49 PM in response to nehad240

Hi nehad240.

welcome to the Apple (user-to-user) Community.


Re: "AirPods Pro Case : the lights doesn’t go green or orange anymore"


Seems the AirPods may not be charging

Charge your AirPods and learn about battery life


.You might want to try resetting the AirPods:

 How to reset your AirPods and AirPods Pro - Apple Support

______________________________________________________________

If you still need help:

Check there are no specks of dirt or wax interfering (ie: with charging):

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support

_________________________________________________________________________


Your Mac or device may need updating to the latest compatible OS version.

Eg: For iPhone: About iOS 16 Updates - Apple Support (says iOS 16.5 is the latest)


(The firmware on the AirPods can then be updated automatically when paired).

About firmware updates for AirPods - Apple Support

________________________________________________________


If you want to check whether the AirPods are still under warranty:

How to: Find the serial number of your AirPods – Apple Support


Enter serial number to:

Check Your Service and Support Coverage - Apple Support

________________________________________________________


If needed: About Replacement : AirPods Repair & Service - Apple Support

___________________________________________________________

Resource:

AirPods User Guide – Apple Support


More support . info. if needed:

AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support


All the best :-)

AirPods Pro Case

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