You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to connect to cellular network

I have a iPhone 12 max pro, installed ios15 last night. My phone can’t connect to cellular after installation, very unresponsive. And keeps rebooting itself.

iPhone 12 Pro Max

Posted on Oct 9, 2021 9:11 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 9, 2021 9:18 AM

Three basic troubleshooting steps to try:


A "forced restart" of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


or, go to Settings>General>Reset>Reset Network Settings, bearing in mind that this procedure also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before, but NO other data is affected. When done, restart your iPhone.


or, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Oct 9, 2021 9:18 AM in response to Dolphybear2000

Three basic troubleshooting steps to try:


A "forced restart" of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


or, go to Settings>General>Reset>Reset Network Settings, bearing in mind that this procedure also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before, but NO other data is affected. When done, restart your iPhone.


or, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support

Regards

Giulio

Unable to connect to cellular network

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.