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iPhone disabled

my screen was giving me trouble yesterday, and at some point, would no longer respond to touch on the bottom of the screen. Every time I would put my unlock code in, the phone would type the wrong number and lock me out, after several times, it is now saying "disabled" and "connect to iTunes" . . .when I do that, nothing happens. . . PLEASE HELP!!!!!!


Posted on Oct 9, 2021 6:06 PM

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Question marked as Top-ranking reply

Posted on Oct 9, 2021 6:28 PM

You will need to restore the device using a computer. The process will erase the device. Later you can restore your data from a recent back-up. Instructions here…

If you forgot your iPhone passcode - Apple Support

But if there is a problem with the touch screen, this may not work. Then I would suggest that you make an appointment at the nearest Apple Store for an evaluation and explanation of your options.

Apple Store - Find a Store - Apple

1 reply
Question marked as Top-ranking reply

Oct 9, 2021 6:28 PM in response to catnipfoundation

You will need to restore the device using a computer. The process will erase the device. Later you can restore your data from a recent back-up. Instructions here…

If you forgot your iPhone passcode - Apple Support

But if there is a problem with the touch screen, this may not work. Then I would suggest that you make an appointment at the nearest Apple Store for an evaluation and explanation of your options.

Apple Store - Find a Store - Apple

iPhone disabled

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