Just purchased BeatsX earphones and they will not sync with iphone 13pro using ios15. I have tried all troubleshooting on beats and apple site including trying the hard reset by holding down power button and volume down button for 10 seconds (LED light does not ever come on). The device has been fully charged with the LED light lit solid when plugged in.
Hello Mike_43.
At this point, we'd recommend contacting Apple Support directly. You can do that here:
Cheers.
Hello and welcome to Apple Support Communities, Mike_43.
If we understand your post correctly, you're unable to connect or reset your Beats X. We’d like to help.
We see you were viewing "Sound troubleshooting – Beats headphones and earphones" and it did not resolve your issue.
When attempting to reset your Beats make sure you're following the steps in this article:
Set up and use your BeatsX earphones
Then try the steps here:
If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities.
I tried the troubleshooting that you sent and it did not resolve the problem. The LED light only illuminates to a solid white when it is plugged in charging. Other than that nothing appears to work or react to anything.
BeatsX earphones
