Apple Card - Goldman Sachs - Paperless Statements - Poor Execution
I just spoke with 6 or 7 people in the past hour about the above topic and received flimsy answers with little to no understanding on how to fix or address this.
I received my first Apple Card statement and it was a piece of paper in the mail. I called the support number on the statement (1-877-255-5923). Every rep I spoke with was adamant that Apple Card doesn't send out paper statements. Yes you do!
What I have also learned is that you can in fact CHANGE YOU APPLE ID. I was told some time ago by an Apple employee that you cannot. You have to change it at appleid.apple.com. My Apple ID was a yahoo email address from over 2 decades ago that I don't use anymore, however, as a side note, I did also have my current email address on file even with my old email as my Apple ID. I just changed my Apple ID to my current email address and I'm crossing my fingers I didn't blow the whole thing up.
Anyway, what I believe the paper statement issue is stemming from is the fact that your statement is emailed to your Apple ID, and if the email gets kicked back to Goldman Sachs, they will proceed to send you a paper statement in the mail. This is simply poor execution if that is in fact the case. Since I changed my Apple ID to my current email, I'm going to see how my second statement comes over. If it's a paper statement, Apple Card will get an earful from me. Setting up paperless statements should not be this difficult.