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MacBook Pro keyboard lights up but screen stays black

When I turn power on keyboard lights up but screen stays black. Have tried powering on/off without success. Also tried various suggested key combinations also no success.



[Re-Titled by Moderator]


MacBook Pro 15″, OS X 10.11

Posted on Oct 11, 2021 10:20 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2021 10:25 AM

Horbay1939 wrote:

When I turn power on keyboard lights up but screen stays black. Have tried powering on/off without success. Also tried various suggested key combinations also no success.


Sounds like the display assembly/projector cable has failed in some manner.


Connecting to an external monitor is a work a round / test ...


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



1 reply
Question marked as Top-ranking reply

Oct 11, 2021 10:25 AM in response to Horbay1939

Horbay1939 wrote:

When I turn power on keyboard lights up but screen stays black. Have tried powering on/off without success. Also tried various suggested key combinations also no success.


Sounds like the display assembly/projector cable has failed in some manner.


Connecting to an external monitor is a work a round / test ...


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



MacBook Pro keyboard lights up but screen stays black

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