Bluetooth Calls on iPhone 13 Pro Sound Poor After A Few Minutes

Same here. I've had the phone replaced once and reset the phone 3 times, once without restoring from iCloud backup and the problem persists. Now I've lost some of my contacts and text threads. Never had these issues with my iPhone X. Get it together Apple, this was an expensive phone

I still contact my advisor on a weekly basis directly via email requesting updates. Also have access to leave a voicemail for him as well.

I’ll pass this along to him, but not sure how directly he is working with engineers. Thank you for sharing this.

I work in the software industry and have been pretty detailed with the info I have provided and made it clear that it is an issue between the “phone” and “Bluetooth”, since there are no issues with playing music on Pandora, FaceTime, other apps, etc. My advisor seemed to understand that “link”.

should I still mention the Bluetooth bitrate compression problem to them?

Somewhat separate issue, but I’ve also had my AirPods replaced 4 times since getting the iPhone 13 Pro. I get weird noises and pulsing sounds (“seashell up to ear” noises pulsing every 2-3 seconds in my right EarPod) in my latest brand new pair Apple replaced a month ago. I wonder if this is related to that bitrate scenario….

so that would suggest that it's a software issue? Senior advisor just told me it's not the Software but I told her I don't think she's right. Now she has been testing it for 8 hours with the Bluetooth turned off in Settings using only handset or speaker. Still trying to prove/disprove it's cellular and therefore it's the carrier.

Also, the issue does not occur for me when I use old school headphones plugged in. I now resort to using old school headphones for work calls due to the unreliability of Bluetooth on my iPhone 13 Pro. Have not had any issues with plug in headphones.

My advisor acknowledged he will pass your comments onto his engineer.

Dumb question, is this potential bitrate problem related to phone calls (main problem we all have) or just audio recordings like you’ve mentioned?

Speechless how incapable the support of Apple is. There is no point explaining this issue to a person without technical background other than an engineer of Apple.

I don’t think you letter will reach the ceo :D

Your best bet is to write to some famous tech youtubers ( e.g. mkbhd etc) who would make a video about this issue and only then there’s a chance this will spread out to the public so apple will notice it finally.

@angelady55

i feel you. I’ve been with apple since day one. And this kind of support as shameful for a company like Apple.

The question is how do we get in touch with one of these famous YouTubers and ask them to help blow this up.

Just dm them via mail, twitter, instagram…

keep it short and simple. They often do comparison videos between ios and Android. This may be a perfect topic to compare the Bluetooth mic quality of the airpods (or any earbuds) with the iPhone and a Samsung for example. Just to find out how poor the Bluetooth mic quality is on iPhone compared to any other phone due to low bitrate.

I’ve hit a wall with these people. New specialist, because the previous does not respond anymore, basically I was told it’s a software issue and they’ll keep me posted if and when they can fix it. They have no further solution at this time and won’t offer any type of refund or discount. Told me I can sell my phone and get something else. Super helpful. I’m done with them.

Thanks for the update. I had shared this theory with my advisor last week and he did not think it could be the cause, but I'm starting to think it is. I am turning my Series 2 watch off today and will see if the problem occurs, as it's been happening like crazy for me this week. I sure as heck will not be paying full price for a new Apple Watch... Apple should do the right thing and replace for free or provide some sort of credit at a minimum since this watch does not work with their own $1,000+ phone.

That’s what I told my senior advisor and she refused to even give a discount so I went to an Apple store and requested a discount and they refused saying they are VERY transparent about the fact that the Series 2 watch is not compatible with the 13 Pro. So disappointed in Apple!!

Same here and I never heard back from anyone at Apple about it either. I went over the weekend and bought a new Apple Watch and told the advisor in the store and he said he had never heard about this but it makes sense. No issues so far with the new watch.

That was definitely the problem for me. I asked my senior advisor for a discount on a watch and she said we don't do that. I went to the Apple store and asked and they said we don't give discounts, your watch is old you just need to replace it. I said well the watch works fine and nobody told me it wouldn't be compatible with the 13 Pro bluetooth. He said Apple is VERY transparent with the fact that it's not compatible. Funny, nobody told me that and he said it's on our website, I couldn't find it. Every Apple representative I've talked to including 3 Senior advisors know nothing about this problem yet they are telling me they are transparent about it??? After 3 months of problems and hours on the phone with Apple and running around I had to figure out the problem myself by reading one of these blogs and then spend another $400 on a new watch. It's a good thing I like Apple products or I would tell them to shove it where the sun doesn't shine and switch to Android

I know exactly how you feel. I bought a 7 series watch and no issues other than once in a while it will drop the bluetooth in the car. I too Wass ghosted by 3 different senior Apple advisors who all said they were not aware of any problems of this nature, which I found strange since the advisor in the store said Apple is VERY transparent about the fact that the bluetooth on the 13 pro is not compatible with older watches. Not only was the last senior advisor unhelpful, she was condescending toward me. If I didn't hate Androids so much I would make a switch. Very disappointed in Apple at this point