Level 1

13 points

Bluetooth Calls on iPhone 13 Pro Sound Poor After A Few Minutes

Ever since I began using the new iPhone 13 Pro, any type of Bluetooth calls (cellular, FaceTime Audio, Discord, anything) to my Xbox Wireless Headset sound extremely poor after using for 5-10 minutes.

The call goes from good quality to dark robotic-sounding, muffled and difficult to understand. It happens sort of at random, and occasionally improves at certain points and goes back to being poor.

The only current “remedy” I’ve found is switching the call to speaker or phone and immediately back, and it “resets” the process and starts the quality back to good again and eventually diminish into the quality I’ve described.

This only started occurring when I moved to my new iPhone 13 Pro on T-Mobile. I didn’t have this issue with the Bluetooth headset on my iPhone X. I also just tested FaceTime Audio on my iPad Air (2020, with latest update) using the headset and do not experience these issues I’m having on my 13 Pro (also running the latest software).

I’ve tried resetting the Xbox Wireless Headset, removing it on Bluetooth and reconnecting, etc. to no avail. I’m guessing it has to do with my phone rather than the headset, since it worked fine with my iPhone X and works fine with my iPad Air fine too.

Are these Bluetooth call issues a known issue? Or any suggested steps to fix these problems (that doesn’t involve a reset)?

Thanks in advance.

iPhone 13 Pro

Posted on Oct 11, 2021 8:34 PM

Top-ranking reply

unique_name

Level 1

0 points

Posted on Jun 21, 2022 12:39 PM

tldr, I had the same problem, turning off my old Apple Watch seems to have fixed it.

I had an iPhone X that I used with AirPods and Bluetooth sound in my car. I listened to music, podcasts and made calls with that setup without trouble.

I got an iPhone 13 Pro and kept the same setup from my old phone with the same usage pattern, and noticed occasional bursts of static lasting several seconds on both my Bluetooth setups. I read this forum thread and turned off my old Apple Watch several weeks ago, and the problem seems completely gone.

One interesting thing is, I never wore the watch. It just sat at home on its charger.

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79 replies

Jul 18, 2022 10:02 PM in response to unique_name

I spoke too soon. I thought my staticy Bluetooth sound was fixed after turning off the old Apple Watch, but this week the problem is back as bad as ever. It’s to the point where I’ve stopped trying to use Bluetooth for watching videos, because I miss too much audio

jreyes21

Level 1

8 points

Dec 23, 2021 6:38 AM in response to Hustleje12

Thanks for your diligent updates. I still experience the exact same thing. I will keep aware of this updates because the problem gets to the point were it annoys, and this are new iphones.

LUPY1

Level 1

8 points

Jan 17, 2022 7:57 PM in response to uskb14

Hello

Yes i have the same issue, calls dropping out and or silent pauses midsentence and then picks back up again, do you also get the robotic voice from time to time?

so annoying

Jan 18, 2022 5:16 AM in response to LUPY1

It’s mainly the “robotic” or scrambling noises for me where you can only hear about every other word. Lasts 10-20 seconds then goes away.

Jan 18, 2022 6:32 AM in response to Hustleje12

I have a specialist and it’s been escalated to engineering, this is what they are saying after it’s been escalated. So frustrating!

Feb 8, 2022 1:24 PM in response to sabrinahas

Same here

dimi7777

Level 1

23 points

Feb 8, 2022 1:33 PM in response to sabrinahas

I figured out what the issue is.

Do you still have contact to any engineer from apple?

Feb 8, 2022 1:36 PM in response to dimi7777

No one has gotten back to me in weeks.

Feb 8, 2022 1:37 PM in response to dimi7777

Yes they’re supposedly still investigating

Feb 8, 2022 2:06 PM in response to dimi7777

Thank you for that!

dimi7777

Level 1

23 points

Feb 8, 2022 3:30 PM in response to dimi7777

When you record a 10sec voice memo with the microphone of the iPhone (no Bluetooth device connected), the file size is approx

400 kByte (-->320kbit/s)

The quality is perfect

Mar 1, 2022 3:42 PM in response to Angelady55

Interesting, I have a Apple Watch Series 2 also… hmm. Anyone else?

Mar 1, 2022 3:45 PM in response to Hustleje12

I also have a series 2 watch but I’ve unpaired it and still had the issue.

jreyes21

Level 1

8 points

Mar 1, 2022 4:09 PM in response to Hustleje12

Yup. I also have a Series 2.

babz1e

Level 1

8 points

Mar 2, 2022 1:17 PM in response to Hustleje12

Same issues happening for me w audio. Also have a series 2 watch. Will test out keeping the watch off and report back.

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Bluetooth Calls on iPhone 13 Pro Sound Poor After A Few Minutes