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I have an MDM profile on my 11 and it doesn't have an option to delete or remove. In the MaaS360 profile in Settings I only see "More Details: and under that 3 options: Accounts, Apps, Restrictions. How do I delete MDM? I have tried restoring from iCloud 3X. Do I need to restore on a new phone? Is that what I need to do?
iPhone 11, iOS 15
It is impossible for a non-removable MDM profile to be added to a device without being purchased by the org or being physically connected to a macOS device that attaches it to the org. The phone either was indeed purchased by the company, or it was added to their MDM through physically connecting it to a computer. These are the only possibilities.
Your only option is to erase the device and set it up as a new device, not from a backup. This is to keep employees from retaining corporate data in an unmanaged state through the backup. There is no other option if you wish to not have the MDM profile. Unfortunately, your company did not release the device properly. There is nothing that can be done at this point other than to wipe it and set it up as a new device.
It is impossible for a non-removable MDM profile to be added to a device without being purchased by the org or being physically connected to a macOS device that attaches it to the org. The phone either was indeed purchased by the company, or it was added to their MDM through physically connecting it to a computer. These are the only possibilities.
Your only option is to erase the device and set it up as a new device, not from a backup. This is to keep employees from retaining corporate data in an unmanaged state through the backup. There is no other option if you wish to not have the MDM profile. Unfortunately, your company did not release the device properly. There is nothing that can be done at this point other than to wipe it and set it up as a new device.
Yes. The MDM is embedded in that backup. You need to set up as a new device.
Yes. You need to wipe and set up as a new device. It would have needed to be unmanaged before releasing from MDM, and then it would have needed to be released from Apple Business/School Manager. This would prevent it from being embedded in your backup. Your company would have had to purchase the phone or have had physical access to make the profile non-removable.
They never touched my phone that I know of. They had my install MaaS360 from the company App store and I followed the setup. When I left the company they thought they owned the device and asked me to return it, but I showed them proof I bought it and they changed their tune saying I did own the phone and I would have to reset the phone, which I have. But after I reset it I restore from iCloud and it comes back.
How can I restore from iCloud and not have MDM comeback? Please list the way possible like a brand new phone (I will load my iCloud backup on it). I need my data.
You need to wipe the device and set it up as new. Please note that if the device is still tied to the organization's Apple Business/School Manager instance, it will reenroll in the MDM.
Hello it was released from their system, but when I restore it from iCloud it still loads MDM even though MDM says it does not backup to iCloud. I need my data.
MDM that is non-removable does get embedded into the iCloud backup.
If I switch phones will it follow? It never should have been installed perminently as this is and has been my device.
Thank you. One last question:
If I got a new phone and installed my iCloud backup on it would MDM get put on the new phone as well?
MaaS360 MDM profile with no option to remove
