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Ipad Malfunction

Hello,

I just purchased the Ipad Pro 11 inch and I was setting it up and connected it to my apple ID and It’s been stuck showing nothing on the screen all night. If you know what this is please help.

iPad Pro 11-inch Wi-Fi

Posted on Oct 15, 2021 8:28 AM

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Question marked as Top-ranking reply

Posted on Oct 15, 2021 8:51 AM

Try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support directly, using this link:--> Get Support or, since the device is brand new, make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple– Location Selector.

After checking it out, they'll give you all the available options.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Oct 15, 2021 8:51 AM in response to Zackary_J

Try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support directly, using this link:--> Get Support or, since the device is brand new, make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple– Location Selector.

After checking it out, they'll give you all the available options.

Regards

Giulio

Ipad Malfunction

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