Verizon Wireless / NYC user / frequent "call failed" and frequent dropped calls

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Level 1

6 points

Verizon Wireless / NYC user / frequent "call failed" and frequent dropped calls

My iPhone12 was doing just fine until about a 3 weeks ago, then "call failed" started to occur almost daily. Verizon was unhelpful, suggesting that I turn off 5G, and turn off Wi-Fi calling. I did the latter, but I'm paying for the 5G and 5G is available in NYC.

Then, I obtained a new sim. That does not solve the problem either. Unfortunately, no one seems to know if the problem is hardware or software, or whether it's Apple related or Verizon related.

Is anyone else having this issue again?

Posted on Oct 15, 2021 12:22 PM

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Answer 1

NYC-Guy Author

Level 1

6 points

Oct 20, 2021 7:32 AM in response to mario49

20Oct2021

Mario49:

Nothing solved the call failures. And I started to receive another odd notification "Last Line No Longer Available Do you want to call using your remaining line?" I do not have a second line on the phone in question. The poor service was obstructing my work. So I switched to AT&T wireless service yesterday and kept the same iPhone 12Pro.

No longer receiving "call failed" notifications. No longer experiencing dropped calls. So, I suspect the problem is the with the Verizon wireless 5G network in the Northeast US and the way it interacts with the iPhone 12Pro and/or iOS15.

Either one of both of Verizonwireless or Apple should have performed a public service and issue a statement of some sort about frequent "called failed" notifications. But, such ethical behavior is not to be expected in the US.

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Answer 2

mario49

Community Specialist

Oct 19, 2021 2:05 PM in response to NYC-Guy

Hey NYC-Guy,

If you still can't make or receive calls, contact Apple Support, then follow the steps to complete your request.

Please don't hesitate to let us know if you need additional assistance.

Take care.

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Answer 3

mario49

Community Specialist

Oct 16, 2021 12:26 PM in response to NYC-Guy

Hi NYC-Guy,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like calls are dropping on the iPhone. It looks like you have already done some troubleshooting to solve this issue. Even though there is a chance that you've tried these steps already, we would recommend you follow every step and let us know if the issue persists.

If you can’t make or receive calls on your iPhone

Please don't hesitate to let us know if you need additional assistance.

Cheers.

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Answer 4

NYC-Guy Author

Level 1

6 points

Oct 18, 2021 10:52 AM in response to mario49

Yes, problem persists. It's actually getting worse. I'm actually now looking to switch to the equally mediocre AT&T carrier.

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Verizon Wireless / NYC user / frequent "call failed" and frequent dropped calls

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