13 Pro Max Facetime issues

Hello JMC_Cherry,

After reviewing your post, it seems like you can make but cannot receive FaceTime calls. We would recommend you use this article to help troubleshoot the issue.

1. "Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection.
2. Learn more if you're using router, firewall, or security software that restricts Internet access. 
3. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
4. Go to Settings > FaceTime and make sure that FaceTime is on. 

• • If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
  • If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
  • Make sure that you have the correct phone number or email address listed. 

1. Go to Settings > General > Date & Time and turn on Set Automatically.
2. Restart your device.
3. Update your device to the latest version of iOS."

If you can't make a FaceTime call on your iPhone, iPad, or iPod touch

Please don't hesitate to let us know if you need additional assistance.

Thank you for using Apple Support Communities. Have a nice day.